[Hiring] Pharmacovigilance Reporting Specialist (Quality Assurance) @AssistRx

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for leading the daily tasks associated with the company’s copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by: • Identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service • Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities • Reviewing associate case records to ensure program metrics are met • Preparing call center reports and tracking service trends • Participating in the creation and maintenance of program SOP’s • Assisting with user acceptance testing of program platform (eCase, iAssist) • Monitoring program AE’s Qualifications • 5+ years specialty mail order pharmacy experience • Experience in patient support/pharmacy related setting • Ability to manage time effectively, and meet deadlines with minimal supervision • Attention to detail, and working knowledge of internal CRM and workflows • Effective communication skills: written and interpersonal Benefits • Starting Pay Range: $23.00 - $26.00/hour • Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, & short-term disability insurance Company Description Although AssistRx was formed in only 2009, we have capitalized on our 30 years of combined experience working within the specialty distribution channel, both in caring for patients as well as close collaboration with pharmaceutical manufacturers. Our simple goal is to apply innovative solutions to provide greater access to therapy. AssistRx, as a company, is dedicated to developing technology solutions and offering premium customer service for the specialty pharma industry. Improvement in the delivery of patient care has been a core motivation for ARX as we have partnered with healthcare companies, and it will continue to inspire us to find better solutions to continue to meet needs in this ever growing and changing market. Apply tot his job