[Hiring] Oncology Support Nurse @AccessHope
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Role Description
This role involves supporting individuals diagnosed with cancer by providing non-clinical assistance and information through a member call center.
• Answer calls and provide support in understanding cancer types, diagnostic testing, treatment, and prevention.
• Direct callers to general support resources and prepare them for doctor visits.
• Maintain empathy and knowledge during calls through mindful communication.
• Redirect members to their care team for treatment-related decisions.
• Follow procedures for preparation, documentation, and follow-up.
• Contribute to maintaining or improving the established NPS Score.
• Create oncology abstract narratives for specialty physician review.
• Organize relevant medical records for oncology summaries.
• Document workflow processes in the electronic data system.
• Support continuous improvement by sharing ideas and engaging with the team.
• Demonstrate attention to detail in reviewing medical records.
• Manage multiple priorities in a fast-paced environment.
• Utilize technologies to improve work efficiencies.
• Maintain confidentiality with integrity and honesty.
Qualifications
• Bachelor’s Degree in Nursing; AA and 2 years of experience may substitute for minimum education requirements.
• Three (3) or more years of related experience in clinical oncology, research oncology, or telephonic nursing support.
• Current RN license; required to be licensed in all 50 states within 6 months of hire.
Requirements
• Master’s Degree in Nursing (preferred).
• Multi-State RN license, OCN, ONS/ONCC Chemotherapy Biotherapy Certification (preferred).
• Five (5) or more years of experience in telephonic nursing support, triage nursing, or telehealth nursing.
• Fluency in Spanish (speak, read, write) is preferred.
• Experience as a clinical research coordinator/nurse.
• Experience working in a remote environment.
• Familiarity with Salesforce, MS Office Suite, Zoom, Slack, Teams, and/or Adobe Acrobat Pro.
Benefits
• Medical, Dental, Basic Life & AD&D, 401(k) with employer matching, HSA and FSA options, and other voluntary benefits.
• Remote work schedule.
Apply Now
Apply Now
Role Description
This role involves supporting individuals diagnosed with cancer by providing non-clinical assistance and information through a member call center.
• Answer calls and provide support in understanding cancer types, diagnostic testing, treatment, and prevention.
• Direct callers to general support resources and prepare them for doctor visits.
• Maintain empathy and knowledge during calls through mindful communication.
• Redirect members to their care team for treatment-related decisions.
• Follow procedures for preparation, documentation, and follow-up.
• Contribute to maintaining or improving the established NPS Score.
• Create oncology abstract narratives for specialty physician review.
• Organize relevant medical records for oncology summaries.
• Document workflow processes in the electronic data system.
• Support continuous improvement by sharing ideas and engaging with the team.
• Demonstrate attention to detail in reviewing medical records.
• Manage multiple priorities in a fast-paced environment.
• Utilize technologies to improve work efficiencies.
• Maintain confidentiality with integrity and honesty.
Qualifications
• Bachelor’s Degree in Nursing; AA and 2 years of experience may substitute for minimum education requirements.
• Three (3) or more years of related experience in clinical oncology, research oncology, or telephonic nursing support.
• Current RN license; required to be licensed in all 50 states within 6 months of hire.
Requirements
• Master’s Degree in Nursing (preferred).
• Multi-State RN license, OCN, ONS/ONCC Chemotherapy Biotherapy Certification (preferred).
• Five (5) or more years of experience in telephonic nursing support, triage nursing, or telehealth nursing.
• Fluency in Spanish (speak, read, write) is preferred.
• Experience as a clinical research coordinator/nurse.
• Experience working in a remote environment.
• Familiarity with Salesforce, MS Office Suite, Zoom, Slack, Teams, and/or Adobe Acrobat Pro.
Benefits
• Medical, Dental, Basic Life & AD&D, 401(k) with employer matching, HSA and FSA options, and other voluntary benefits.
• Remote work schedule.
Apply Now
Apply Now