Hiring Now: Solutions Consultant - Account Manager
Be a part of something bigger. We're looking for a Solutions Consultant - Account Manager! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Description
Now Hiring! Solutions Consultant
Full Time
Salary: $55,000.00 - $70,000.00 per year + commissions
We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations. Position may work remote and commute to in-person client meetings and occasional Internal HQ office meetings as needed.
What You'll Do
 Assist with maintaining CRM
 Build quotes and work with Sales Engineering staff to build quotes
 Set standards for clients
 Daily management and tracking of time, tickets, activities, and tasks
 Provide client budgets
 Ensure client satisfaction
 Overall business development
 Identify and skillfully recommend improvements in client environments
 Proactively engage with team to maintain client environments
 Quickly and knowledgeably solve client issues
 Solicit and share client/prospect feedback
 Assist in documentation efforts around our product offerings and internal knowledge base
 Effectively assist entire team with product knowledge
 Visit local client sites when needed
 Work with leadership to consolidate efforts and get results
 Work with team to build roadmaps
 Understand, follow, and improve SOPs
What You'll Need
 Experience with CRM (customer relationship management tool) required
 Must understand how to track Opportunities and Sales Activities
 Experience with ticketing system(s) a plus
 Background in desktop, system and network admin is a plus
 Enjoy moving around and interacting with clients
 Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security
Competencies
 Exceptional client service skills
 Pick up concepts
 Verbal/written communication skills
 Capable of relating technical information to diverse types of individuals
 Self-motivated
 Multi-tasker
 Set priorities
 Meet individual deadlines
 Accomplishing team objectives
 Resolve client issues appropriately and in a timely manner
 Develop and maintain effective, positive internal/external working relationships
 Tackle complex escalations independently and/or with your team
 Follow SOP and participate in improvement of Standard Operating Procedures
Knowledge And Experience
Bachelor's Degree, Technical school, certifications or similar
Experience working in a client service-oriented position a major plus
General knowledge and ability to speak about evolving IT products and processes including but not limited to:
 Hardware
 Network fundamentals & design
 Licensing
 Security
 Backup & DR
 Cloud services
 File/Print Services
 Virtualization
 VoIP
Requirements
 Valid Driver's License
 Own Vehicle for Transportation to/from Client Sites
 Valid Car Insurance
 Must be willing to commute to Erdenheim, PA monthly or as business requires
 Must be willing to visit client sites as needed
 Background check for security of our customers
 We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
 NO RECRUITERS PLEASE
Benefits
 401(k)
 401(k) matching
 Dental insurance
 Employee assistance program
 Employee discount
 Health insurance
 Life insurance
 Paid time off
 Professional development assistance
 Training reimbursement
 Referral program Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Now Hiring! Solutions Consultant
Full Time
Salary: $55,000.00 - $70,000.00 per year + commissions
We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations. Position may work remote and commute to in-person client meetings and occasional Internal HQ office meetings as needed.
What You'll Do
 Assist with maintaining CRM
 Build quotes and work with Sales Engineering staff to build quotes
 Set standards for clients
 Daily management and tracking of time, tickets, activities, and tasks
 Provide client budgets
 Ensure client satisfaction
 Overall business development
 Identify and skillfully recommend improvements in client environments
 Proactively engage with team to maintain client environments
 Quickly and knowledgeably solve client issues
 Solicit and share client/prospect feedback
 Assist in documentation efforts around our product offerings and internal knowledge base
 Effectively assist entire team with product knowledge
 Visit local client sites when needed
 Work with leadership to consolidate efforts and get results
 Work with team to build roadmaps
 Understand, follow, and improve SOPs
What You'll Need
 Experience with CRM (customer relationship management tool) required
 Must understand how to track Opportunities and Sales Activities
 Experience with ticketing system(s) a plus
 Background in desktop, system and network admin is a plus
 Enjoy moving around and interacting with clients
 Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security
Competencies
 Exceptional client service skills
 Pick up concepts
 Verbal/written communication skills
 Capable of relating technical information to diverse types of individuals
 Self-motivated
 Multi-tasker
 Set priorities
 Meet individual deadlines
 Accomplishing team objectives
 Resolve client issues appropriately and in a timely manner
 Develop and maintain effective, positive internal/external working relationships
 Tackle complex escalations independently and/or with your team
 Follow SOP and participate in improvement of Standard Operating Procedures
Knowledge And Experience
Bachelor's Degree, Technical school, certifications or similar
Experience working in a client service-oriented position a major plus
General knowledge and ability to speak about evolving IT products and processes including but not limited to:
 Hardware
 Network fundamentals & design
 Licensing
 Security
 Backup & DR
 Cloud services
 File/Print Services
 Virtualization
 VoIP
Requirements
 Valid Driver's License
 Own Vehicle for Transportation to/from Client Sites
 Valid Car Insurance
 Must be willing to commute to Erdenheim, PA monthly or as business requires
 Must be willing to visit client sites as needed
 Background check for security of our customers
 We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
 NO RECRUITERS PLEASE
Benefits
 401(k)
 401(k) matching
 Dental insurance
 Employee assistance program
 Employee discount
 Health insurance
 Life insurance
 Paid time off
 Professional development assistance
 Training reimbursement
 Referral program Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now