Hiring Now: Nuuly Customer Success Associate, Evening Shift
We are currently looking for a skilled and motivated Nuuly Customer Success Associate, Evening Shift- REMOTE! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Role Summary
Nuuly is looking for a Customer Success Associate who will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis...
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).
You will be expected to meet or exceed established daily interaction numbers every day.
Expected hours for the role are M-F, 2pm-10pm EST plus the occasional weekend shift. Hours are subject to change depending on the needs of the business.
Role Responsibilities
 Answer any and all interactions during your scheduled shift in a friendly and relatable manner
 Acts as an empowered team member, exercising decision-making skills to enhance each customerÂs relationship with the brand
 Empathetic to customers needs but understanding of the business bottom line
 Collect and share feedback to external teams to ensure the needs of the customers are being met
 Associate must perform a minimum of 70 interactions per shift
Role Qualifications
 Minimum 2 years of experience in customer service or related role
 Must have access to consistently stable internet connection
 Exceptional written and verbal communication skills
 Willing to take on additional projects and support external team members to support business and customer needs
 On the spot, creative problem solving skills that meet the needs of the customer and the business
 Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
#LI-KB2
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $15.00 - USD $15.00 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Nuuly is looking for a Customer Success Associate who will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis...
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).
You will be expected to meet or exceed established daily interaction numbers every day.
Expected hours for the role are M-F, 2pm-10pm EST plus the occasional weekend shift. Hours are subject to change depending on the needs of the business.
Role Responsibilities
 Answer any and all interactions during your scheduled shift in a friendly and relatable manner
 Acts as an empowered team member, exercising decision-making skills to enhance each customerÂs relationship with the brand
 Empathetic to customers needs but understanding of the business bottom line
 Collect and share feedback to external teams to ensure the needs of the customers are being met
 Associate must perform a minimum of 70 interactions per shift
Role Qualifications
 Minimum 2 years of experience in customer service or related role
 Must have access to consistently stable internet connection
 Exceptional written and verbal communication skills
 Willing to take on additional projects and support external team members to support business and customer needs
 On the spot, creative problem solving skills that meet the needs of the customer and the business
 Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
#LI-KB2
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $15.00 - USD $15.00 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now