Hiring Now: Manager, Customer Care
We are currently looking for a skilled and motivated Manager, Customer Care! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â Job Summary:
The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues...
Essential Functions:
 Ensure quantitative and qualitative objectives are used to meet performance objectives
 Manage staffing and scheduling functions
 Compile reports and departmental communications
 Participate in strategic planning and recommendation of action plans
 Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
 Lead/participate in strategic department/company projects
 Recommend process improvements
 Maintain positive relationship with internal and external customers
 Perform any other job duties as requested
Education and Experience:
 Bachelor Degree in business related field or equivalent years of experience required
 Minimum of three (3) years of previous management/leadership experience preferred
 Previous experience in an HMO environment or related industry preferred
Competencies, Knowledge and Skills:
 Proficient in Microsoft Word, Excel, and PowerPoint
 Knowledge of Medicaid
 Familiarity of healthcare field
 Strong management skills
 Strong collaboration and conflict resolution skill sets
 Proven leadership with the ability to build relationships, collaborate and influence at all levels
 Ability to work in a fast-past environment
 Attention to detail
 Ability to develop, prioritize and accomplish goals/time management
 Strong decision making and problem solving skills
 Exceptional written and verbal communication skills
 Ability to work independently and within a team environment
 Effective active listening and critical thinking skills
 Display a customer service, member-focused orientation
Licensure and Certification:
 None
Working Conditions:
 General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$79,800.00 - $127,600.00 CareSource takes into consideration a combination of a candidateÂs education, training, and experience as well as the positionÂs scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employeeÂs total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues...
Essential Functions:
 Ensure quantitative and qualitative objectives are used to meet performance objectives
 Manage staffing and scheduling functions
 Compile reports and departmental communications
 Participate in strategic planning and recommendation of action plans
 Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
 Lead/participate in strategic department/company projects
 Recommend process improvements
 Maintain positive relationship with internal and external customers
 Perform any other job duties as requested
Education and Experience:
 Bachelor Degree in business related field or equivalent years of experience required
 Minimum of three (3) years of previous management/leadership experience preferred
 Previous experience in an HMO environment or related industry preferred
Competencies, Knowledge and Skills:
 Proficient in Microsoft Word, Excel, and PowerPoint
 Knowledge of Medicaid
 Familiarity of healthcare field
 Strong management skills
 Strong collaboration and conflict resolution skill sets
 Proven leadership with the ability to build relationships, collaborate and influence at all levels
 Ability to work in a fast-past environment
 Attention to detail
 Ability to develop, prioritize and accomplish goals/time management
 Strong decision making and problem solving skills
 Exceptional written and verbal communication skills
 Ability to work independently and within a team environment
 Effective active listening and critical thinking skills
 Display a customer service, member-focused orientation
Licensure and Certification:
 None
Working Conditions:
 General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$79,800.00 - $127,600.00 CareSource takes into consideration a combination of a candidateÂs education, training, and experience as well as the positionÂs scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employeeÂs total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now