Hiring Now: Junior Tech Support Specialist (24/7 live-chat Team)
Ready to take the next step in your career? Join us as a Junior Tech Support Specialist! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.   Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
WeÂre looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
 Understanding our banking software and apps in-depth
 Coordinating with software technicians, technical support, and developers as needed
 Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
 Handling technical processes and the ability to explain such processes to less-technical people
Requirements
 Excellent written and spoken English
 Ability to establish good working relationship with customers
 Solid troubleshooting ability
 Ability to learn technical skills quickly
 In-depth learning and understanding of our mobile and online banking products
 Coordination with developers to investigate and diagnose issues
 Ability to manage a dynamic work load with many concurrent tasks
 Managing, monitoring, and improving the quality of the tech support process
As Plus
 Experience in banking live-chat would be a huge asset
 Experience in technical support
 Experience with a Dialogflow
 Experience with various mobile phone platforms, especially iOS and Android
 Project management experience
 Working directly with US-based customer
 Knowledge of US banking system
Our Benefits
 Fully remote work
 Long-term employment
 Competitive salary
 Community of practice, regular knowledge sharing among colleagues
 Internet compensation (50$ per month)
 Friendly and easy-going international team and colleagues. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
WeÂre looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
 Understanding our banking software and apps in-depth
 Coordinating with software technicians, technical support, and developers as needed
 Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
 Handling technical processes and the ability to explain such processes to less-technical people
Requirements
 Excellent written and spoken English
 Ability to establish good working relationship with customers
 Solid troubleshooting ability
 Ability to learn technical skills quickly
 In-depth learning and understanding of our mobile and online banking products
 Coordination with developers to investigate and diagnose issues
 Ability to manage a dynamic work load with many concurrent tasks
 Managing, monitoring, and improving the quality of the tech support process
As Plus
 Experience in banking live-chat would be a huge asset
 Experience in technical support
 Experience with a Dialogflow
 Experience with various mobile phone platforms, especially iOS and Android
 Project management experience
 Working directly with US-based customer
 Knowledge of US banking system
Our Benefits
 Fully remote work
 Long-term employment
 Competitive salary
 Community of practice, regular knowledge sharing among colleagues
 Internet compensation (50$ per month)
 Friendly and easy-going international team and colleagues. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now