Hiring Now: Chat Agent Senior Associate - Remote
Role Snapshot:Company: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salaryLocation: RemotePosition: Chat Agent Senior Associate - Remote  At Allstate, great things happen when our people work together to protect families and their belongings from lifeÂs uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently... device and identity protection.
Job Description
The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Esurance coverages and products and/or referring them to Esurance partners. Chat agents quote and issue auto, motorcycle, renters and homeowners insurance policies.
Key Responsibilities
 Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
 Proactively identifies the need for and offers additional insurance products and services offered by Esurance and/or Esurance business partners to help us build and retain a profitable, multi-line portfolio
 Takes reactive and proactive chats to gather information and close sales on personal lines insurance
 Achieves daily sales and productivity standards
 Thrives in an environment of change and is committed to professional development
 Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results.
 Assists new customers with navigating Esurance.com to complete the sales process and ensure a successful on-boarding experience with our organization (i.e., same day acceptance of terms and conditions)
Education
 High School Diploma or GED (Preferred)
Experience
 0-2 years experience (Preferred)
Supervisory Responsibilities
 This job does not have supervisory duties.
Education & Experience (in lieu)
 In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $18.03 - 29.39 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isnÂt just a job  itÂs an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
YouÂll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weÂve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click Âhere for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click Âhere for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the ÂEEO is the Law poster click ÂhereÂ. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click ÂhereÂ. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the CompanyÂs policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employeeÂs ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Job Description
The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Esurance coverages and products and/or referring them to Esurance partners. Chat agents quote and issue auto, motorcycle, renters and homeowners insurance policies.
Key Responsibilities
 Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
 Proactively identifies the need for and offers additional insurance products and services offered by Esurance and/or Esurance business partners to help us build and retain a profitable, multi-line portfolio
 Takes reactive and proactive chats to gather information and close sales on personal lines insurance
 Achieves daily sales and productivity standards
 Thrives in an environment of change and is committed to professional development
 Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results.
 Assists new customers with navigating Esurance.com to complete the sales process and ensure a successful on-boarding experience with our organization (i.e., same day acceptance of terms and conditions)
Education
 High School Diploma or GED (Preferred)
Experience
 0-2 years experience (Preferred)
Supervisory Responsibilities
 This job does not have supervisory duties.
Education & Experience (in lieu)
 In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $18.03 - 29.39 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isnÂt just a job  itÂs an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
YouÂll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weÂve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click Âhere for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click Âhere for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the ÂEEO is the Law poster click ÂhereÂ. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click ÂhereÂ. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the CompanyÂs policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employeeÂs ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now