Hiring Now: Call Center Service Reps – Hybrid/Remote! Training!

Remote Full-time
Key Job Details:Position: Call Center Service Reps – Hybrid/remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!Company: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salaryLocation: Remote  Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Extensive training and support through a skill-based progression training program
• Paid time off and health insurance benefits
• Work remotely after 8-9 weeks of on-site training
• Chance to be a brand ambassador and make a positive impact on member satisfaction
• Engaging environment with diverse responsibilities and opportunities for development

What To Expect (Job Responsibilities)
• Address member and provider inquiries through the employer's 1-800 numbers, providing information on plan policies, procedures, and benefits
• Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries
• Document call details clearly and concisely for tracking purposes
• Identify and communicate trends indicative of enterprise service issues
• Escalate member/provider concerns and servicing issues as needed

What Is Required (Qualifications)
• High school diploma required; Bachelor’s degree or advanced education desirable
• Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting
• Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry
• Ownership of personal development and customer satisfaction

How To Stand Out (Preferred Qualifications)
• Experience in a healthcare-related customer service role
• Familiarity with health insurance products and services
• Strong problem-solving skills and ability to think critically
• Excellent verbal and written communication skills
• Ability to work collaboratively within a team environment

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided

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