[Hiring] Customer Success Specialist @EPS OPERATIONS, LLC
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves partnering with K–12 schools and districts to ensure the successful onboarding, implementation, and adoption of EPS Learning digital and hybrid curriculum solutions across multiple product lines with a focus on literacy.
• Take a proactive, consultative approach to customer engagement.
• Support districts and schools throughout the full implementation lifecycle to drive instructional impact and long-term success.
• Work cross-functionally with Sales, Professional Learning, Product, and Technical Support teams.
• Ensure a seamless, high-quality customer experience from initial launch through sustained use.
• Manage an assigned portfolio of strategic accounts.
• Evaluate assigned portfolio of small and mid-market partnerships to determine appropriate engagement and communications.
• Monitor post-sale fulfillment activities for physical, digital, and service components.
• Coordinate with the sales team to execute successful transitions.
• Maintain customer implementation contact information in key systems.
• Coordinate with sales and marketing teams for referrals, case studies, and deeper customer engagement.
• Provide pre-sale planning support for strategic and managed accounts.
• Develop a process and communication plan with sales for cross-sell, up-sell, and Customer Health indicators.
• Liaison with technical support to resolve technical issues.
• Liaison with professional learning to resolve training, coaching, and usage gaps.
• Travel onsite to customers as part of strategic onboarding, renewal, or escalation.
Qualifications
• Bachelor’s degree preferred.
• 2-4 years’ experience supporting customer curriculum implementations and ongoing needs in an educational setting.
Requirements
• Experience with project management, customer service, sales support, or sales.
• High level of comfort with technology and ability to pick up new software quickly.
• Prior CRM experience preferred.
• Ability to work effectively with team members in remote locations.
• Ability to craft and maintain standard work documentation for both process and content standards.
Benefits
• Competitive compensation package based on qualifications, skills, competencies, location, and experience.
• Annual bonus or commission.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision insurance.
• Generous PTO, sick and paid holidays.
• Employer paid life and short & long term disability insurance.
• Laptop for home office.
• Flexible remote-first work culture.
Compensation Range
The pay range for this position is $60,000 - $70,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.
Equal Opportunity Employer
Our organization is dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply!
Apply Now
Apply Now
Role Description
This role involves partnering with K–12 schools and districts to ensure the successful onboarding, implementation, and adoption of EPS Learning digital and hybrid curriculum solutions across multiple product lines with a focus on literacy.
• Take a proactive, consultative approach to customer engagement.
• Support districts and schools throughout the full implementation lifecycle to drive instructional impact and long-term success.
• Work cross-functionally with Sales, Professional Learning, Product, and Technical Support teams.
• Ensure a seamless, high-quality customer experience from initial launch through sustained use.
• Manage an assigned portfolio of strategic accounts.
• Evaluate assigned portfolio of small and mid-market partnerships to determine appropriate engagement and communications.
• Monitor post-sale fulfillment activities for physical, digital, and service components.
• Coordinate with the sales team to execute successful transitions.
• Maintain customer implementation contact information in key systems.
• Coordinate with sales and marketing teams for referrals, case studies, and deeper customer engagement.
• Provide pre-sale planning support for strategic and managed accounts.
• Develop a process and communication plan with sales for cross-sell, up-sell, and Customer Health indicators.
• Liaison with technical support to resolve technical issues.
• Liaison with professional learning to resolve training, coaching, and usage gaps.
• Travel onsite to customers as part of strategic onboarding, renewal, or escalation.
Qualifications
• Bachelor’s degree preferred.
• 2-4 years’ experience supporting customer curriculum implementations and ongoing needs in an educational setting.
Requirements
• Experience with project management, customer service, sales support, or sales.
• High level of comfort with technology and ability to pick up new software quickly.
• Prior CRM experience preferred.
• Ability to work effectively with team members in remote locations.
• Ability to craft and maintain standard work documentation for both process and content standards.
Benefits
• Competitive compensation package based on qualifications, skills, competencies, location, and experience.
• Annual bonus or commission.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision insurance.
• Generous PTO, sick and paid holidays.
• Employer paid life and short & long term disability insurance.
• Laptop for home office.
• Flexible remote-first work culture.
Compensation Range
The pay range for this position is $60,000 - $70,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.
Equal Opportunity Employer
Our organization is dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply!
Apply Now
Apply Now