[Hiring] Contact Center Representative @Advantmed
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
• Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
• Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
• Probe for any additional comments or suggestions that could enhance future experiences.
• Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
• Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
Qualifications
• Bilingual in both Spanish and English
• Must have a Windows-based laptop/desktop with video-calling capabilities
• Eligible to work and perform job responsibilities within the United States
Requirements
• Availability for shifts from 7:00 AM – 12:00 PM PST or 12:00 PM – 5:00 PM PST
• Immediate availability
Benefits
• Hourly rate of $13/hour
Company Description
Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.
• Founded in 2005
• Based in Orange County, California
• Partners with managed care organizations to deliver tailored capabilities
• Focus on risk analytics, NCQA-certified HEDIS® software, medical record retrieval, and provider education
• HITRUST certified with all data residing within the United States
Apply Now
Apply Now
Role Description
• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
• Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
• Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
• Probe for any additional comments or suggestions that could enhance future experiences.
• Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
• Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
Qualifications
• Bilingual in both Spanish and English
• Must have a Windows-based laptop/desktop with video-calling capabilities
• Eligible to work and perform job responsibilities within the United States
Requirements
• Availability for shifts from 7:00 AM – 12:00 PM PST or 12:00 PM – 5:00 PM PST
• Immediate availability
Benefits
• Hourly rate of $13/hour
Company Description
Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.
• Founded in 2005
• Based in Orange County, California
• Partners with managed care organizations to deliver tailored capabilities
• Focus on risk analytics, NCQA-certified HEDIS® software, medical record retrieval, and provider education
• HITRUST certified with all data residing within the United States
Apply Now
Apply Now