[Hiring] Associate, Family Enrollment Counselor @Pearson
Role Description
The Enrollment Associate must be willing to work a 9-hour shift, Monday – Friday and weekends as needed (1-hour lunch included) to support the assigned time zones, as determined by the Management team. Various shift options are available. Working from your home office, the Enrollment Associate focuses on building and maintaining positive and productive relationships with families interested in enrolling in a Connections Academy school. The Enrollment Associate is accountable for delivering a superior customer experience by communicating the value, features, and benefits of a Connections Academy school offering, while ensuring parents understand the expectations of a virtual school experience. The Enrollment Associate helps families make the right enrollment decision for their child and is the first point of contact for parents as they begin their enrollment journey.
• Work in focused school-specific outbound task forces to drive pipeline enrollment goals.
• Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process.
• Make outbound calls to families interested in enrolling in Connections Academy schools.
• Serve as an enrollment subject matter expert to families during the enrollment process.
• Act as an ambassador for the school in interactions with students and families.
• Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment.
• Remain up to date with changes in enrollment policies and guidelines and communicate changes to families.
• Communicate changes in school events, policies, and guidelines through interaction with school staff and parents.
• Other duties as assigned.
Qualifications
• Demonstrated consultative sales experience and high-volume call metrics required.
• Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience.
• Delivers quality enrollment conversions from inbound and outbound communication.
• Bachelor’s degree in Communications, Education, Sales, or a related field preferred.
• Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday.
• Commitment to working overtime during peak season, May-September.
• Excellent oral, written, and interpersonal communication skills.
• Prior customer service experience preferred.
• Prior experience in a phone queue a plus.
• Technologically proficient (especially with Salesforce, Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook).
• Possess a high degree of attention to detail and be able to multitask effectively.
• Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions.
• Must be able to work effectively as a part of a team and independently.
• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills.
• Ability to manage stressful situations in a calm, courteous, and efficient manner.
• Must be willing to work shift work to support assigned time zones.
Requirements
• Compensation at Pearson is influenced by factors including skill set, experience, and location.
• The full-time salary for this role is USD 19.23 per hour.
• This position is not bonus eligible.
• Applications will be accepted through January 30, 2026. This window may be extended depending on business needs.
Apply Now
Apply Now
The Enrollment Associate must be willing to work a 9-hour shift, Monday – Friday and weekends as needed (1-hour lunch included) to support the assigned time zones, as determined by the Management team. Various shift options are available. Working from your home office, the Enrollment Associate focuses on building and maintaining positive and productive relationships with families interested in enrolling in a Connections Academy school. The Enrollment Associate is accountable for delivering a superior customer experience by communicating the value, features, and benefits of a Connections Academy school offering, while ensuring parents understand the expectations of a virtual school experience. The Enrollment Associate helps families make the right enrollment decision for their child and is the first point of contact for parents as they begin their enrollment journey.
• Work in focused school-specific outbound task forces to drive pipeline enrollment goals.
• Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process.
• Make outbound calls to families interested in enrolling in Connections Academy schools.
• Serve as an enrollment subject matter expert to families during the enrollment process.
• Act as an ambassador for the school in interactions with students and families.
• Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment.
• Remain up to date with changes in enrollment policies and guidelines and communicate changes to families.
• Communicate changes in school events, policies, and guidelines through interaction with school staff and parents.
• Other duties as assigned.
Qualifications
• Demonstrated consultative sales experience and high-volume call metrics required.
• Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience.
• Delivers quality enrollment conversions from inbound and outbound communication.
• Bachelor’s degree in Communications, Education, Sales, or a related field preferred.
• Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday.
• Commitment to working overtime during peak season, May-September.
• Excellent oral, written, and interpersonal communication skills.
• Prior customer service experience preferred.
• Prior experience in a phone queue a plus.
• Technologically proficient (especially with Salesforce, Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook).
• Possess a high degree of attention to detail and be able to multitask effectively.
• Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions.
• Must be able to work effectively as a part of a team and independently.
• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills.
• Ability to manage stressful situations in a calm, courteous, and efficient manner.
• Must be willing to work shift work to support assigned time zones.
Requirements
• Compensation at Pearson is influenced by factors including skill set, experience, and location.
• The full-time salary for this role is USD 19.23 per hour.
• This position is not bonus eligible.
• Applications will be accepted through January 30, 2026. This window may be extended depending on business needs.
Apply Now
Apply Now