Helpdesk Coordinator
About the Helpdesk Coordinator
We're looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you'll be the first point of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and professional voice to coordinate assistance.
If you're extroverted, enjoy engaging with people all day long, understand the balance of being professional but also personable, and can handle high pressure- then we have an amazing opportunity for you... You'll leverage your strong organizational skills to answer phone calls, gather information efficiently, and schedule on-site IT visits with qualified technicians, ensuring a seamless experience for everyone involved.
A Typical Day as a Helpdesk Coordinator:
• Manage communication channels to provide responsive service to customers and coworkers
• Manage and dispatch field technicians onsite to customer locations worldwide
• Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures
• Assist the IT division with various administrative processes regarding billing, project management, and onboarding new customers
• Other administrative items as necessary
Requirements:
• High School Diploma or equivalent
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent phone communication skills, both following scripts and handling unscripted inquiries
• Strong organizational, computer literacy, and written & verbal communication skills
• Adaptability, multitasking proficiency, and meticulous attention to detail
• Thrives in a fast-paced environment
Preferred:
• Administrative or customer support experience
• Advanced Microsoft Office Suite and Google Workspace skills, with a focus on Excel
• Experience with CRM/ERP systems
• Enjoys working in collaborative environments with a passion for problem-solving
• Comfortable working both independently and under guided instruction
• Proven ability to follow and execute written protocols with accuracy
Shift Requirement: 11 AM - 8 PM EST / 8 AM - 5 PM PST
Job Type: Full-time
Pay: $30,000.00 - $32,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Monday to Friday
Work Location: Remote
Apply Now
We're looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you'll be the first point of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and professional voice to coordinate assistance.
If you're extroverted, enjoy engaging with people all day long, understand the balance of being professional but also personable, and can handle high pressure- then we have an amazing opportunity for you... You'll leverage your strong organizational skills to answer phone calls, gather information efficiently, and schedule on-site IT visits with qualified technicians, ensuring a seamless experience for everyone involved.
A Typical Day as a Helpdesk Coordinator:
• Manage communication channels to provide responsive service to customers and coworkers
• Manage and dispatch field technicians onsite to customer locations worldwide
• Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures
• Assist the IT division with various administrative processes regarding billing, project management, and onboarding new customers
• Other administrative items as necessary
Requirements:
• High School Diploma or equivalent
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent phone communication skills, both following scripts and handling unscripted inquiries
• Strong organizational, computer literacy, and written & verbal communication skills
• Adaptability, multitasking proficiency, and meticulous attention to detail
• Thrives in a fast-paced environment
Preferred:
• Administrative or customer support experience
• Advanced Microsoft Office Suite and Google Workspace skills, with a focus on Excel
• Experience with CRM/ERP systems
• Enjoys working in collaborative environments with a passion for problem-solving
• Comfortable working both independently and under guided instruction
• Proven ability to follow and execute written protocols with accuracy
Shift Requirement: 11 AM - 8 PM EST / 8 AM - 5 PM PST
Job Type: Full-time
Pay: $30,000.00 - $32,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Monday to Friday
Work Location: Remote
Apply Now