Help Desk Dispatcher / Intake Coordinator (Remote, Part-Time)
Overview:
We're a growing IT managed services provider serving SMB. We're looking for a reliable, detail-oriented contractor to manage our help desk intake process — answering calls, logging tickets, tracking technician time, and preparing weekly billing summaries. This role is critical to keeping our operations smooth and our clients supported.
Responsibilities:
• Answer incoming client calls and emails professionally
• Create and triage support tickets in our PSA/ticketing system
• Assign tickets to appropriate technicians based on priority and skill
• Track technician time entries and ensure accuracy
• Flag billable items and prepare weekly billing reports for QuickBooks
• Follow up on incomplete tickets or missing time logs
• Maintain clear documentation and communication with the team
Requirements:
• Experience with help desk dispatching or IT service coordination
• Familiarity with ticketing systems (e.g., JIRA, ZOHO, CONFLUENCE .)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Ability to work independently and manage time effectively
• Bonus: Experience with QuickBooks or billing workflows
Tools We Use:
• PSA/ticketing system (we’ll train you on ours)
• QuickBooks (for billing handoff)
• Microsoft Teams / Slack for internal communication
Work Hours:
• Flexible, but must be available during core business hours (Eastern Time)
• Estimated 5-20 hours/week depending on volume
What We Offer:
• Long-term opportunity with a stable, growing company
• Clear processes and documentation
• Collaborative team environment
• Potential to expand into operations or client success roles
Apply Now
Apply Now
We're a growing IT managed services provider serving SMB. We're looking for a reliable, detail-oriented contractor to manage our help desk intake process — answering calls, logging tickets, tracking technician time, and preparing weekly billing summaries. This role is critical to keeping our operations smooth and our clients supported.
Responsibilities:
• Answer incoming client calls and emails professionally
• Create and triage support tickets in our PSA/ticketing system
• Assign tickets to appropriate technicians based on priority and skill
• Track technician time entries and ensure accuracy
• Flag billable items and prepare weekly billing reports for QuickBooks
• Follow up on incomplete tickets or missing time logs
• Maintain clear documentation and communication with the team
Requirements:
• Experience with help desk dispatching or IT service coordination
• Familiarity with ticketing systems (e.g., JIRA, ZOHO, CONFLUENCE .)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Ability to work independently and manage time effectively
• Bonus: Experience with QuickBooks or billing workflows
Tools We Use:
• PSA/ticketing system (we’ll train you on ours)
• QuickBooks (for billing handoff)
• Microsoft Teams / Slack for internal communication
Work Hours:
• Flexible, but must be available during core business hours (Eastern Time)
• Estimated 5-20 hours/week depending on volume
What We Offer:
• Long-term opportunity with a stable, growing company
• Clear processes and documentation
• Collaborative team environment
• Potential to expand into operations or client success roles
Apply Now
Apply Now