Customer Service Representative - Part-Time - Weekends and/or Evenings
Position Description:
Customer Contact Services (CCS) is seeking part-time, highly motivated, energetic and customer service focused Customer Service Representatives to join our team...
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs, while enhancing our high energy company atmosphere.
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!
Remote training begins Monday, August 12th and follows the schedule of Monday - Friday, 5:00pm - 10:00pm CST for two weeks.
Responsibilities:
Manage all calls in a timely manner
Identify callers needs for call resolution
Provide customers with product and service information
Accurately process online reservations
Document call information according to standard operating procedures
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance Standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualifications:
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
CCS Benefits:
Flexible schedule
Work from home
Medical insurance
Dental, and Vision insurance
401k
Advancement opportunities
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Hours Preferred:
Weekdays 4pm-10pm
Weekends 7am-10pm (4 hours on Sundays required
Apply Now
Customer Contact Services (CCS) is seeking part-time, highly motivated, energetic and customer service focused Customer Service Representatives to join our team...
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs, while enhancing our high energy company atmosphere.
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!
Remote training begins Monday, August 12th and follows the schedule of Monday - Friday, 5:00pm - 10:00pm CST for two weeks.
Responsibilities:
Manage all calls in a timely manner
Identify callers needs for call resolution
Provide customers with product and service information
Accurately process online reservations
Document call information according to standard operating procedures
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance Standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualifications:
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
CCS Benefits:
Flexible schedule
Work from home
Medical insurance
Dental, and Vision insurance
401k
Advancement opportunities
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Hours Preferred:
Weekdays 4pm-10pm
Weekends 7am-10pm (4 hours on Sundays required
Apply Now