Help Desk Customer Service Advisor
Help Desk Customer Service Advisor will be responsible for resolving end-user inquiries, serving as a reference point for IT-related queries, and ensuring the optimal running of all systems.RequirementsHigh School diploma or equivalentMust be 18 years old or overFluency in written and spoken English at CEFR C1/C2 levelExcellent oral and written communication skillsKnowledge and experience with building, configuring, and troubleshooting computersExperience navigating through multiple internet applications to assist and resolve customer questionsProficiency in MS Office computer applicationsAbility to handle multiple job tasks at one time and escalate issues in a timely mannerAnalytical orientation with strong attention to detailAbility to accurately type at least 25 wpmStrong interpersonal skills and a very high degree of customer service ethicAbility to perform remote troubleshootingAbility to take inbound (voice) phone calls in a conversation-heavy environmentBenefitsBenefits in prepaid medicine, dental plan, and life insuranceFood, internet and wellness allowances provided for employeesWeekend work bonuses for Contact Center staffRegular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournamentsDaily budget to spend on beverage vending machinesFree parking for employees and paid parking for visitorsOriginally posted on Himalayas
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