Help-Desk Agent
## What you’ll do The Help Desk team acts as a first point of contact for customers, their task is to handle customer questions and issues and solve the majority of problems users may have.As a Helpdesk Agent you will be providing conversation (chat) support to customers of MetaMask and additional ConsenSys products. We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team. ## Responsibilities will include Provide weekend cover (Friday, Saturday and Sunday) during European hours to customers Handle multiple customer conversations at the same time, following agreed procedures Research questions using available information resources and advise customers on appropriate action Elevate complex technical issues to our Technical Support teams ## Minimum Requirements Excellent communication skills (writing and speaking) in English Ability to do regular weekend work (Friday + Saturday + Sunday) Understanding of Ethereum and the blockchain ecosystem Enthusiasm for continual learning and interest in technology Friendly and helpful attitude; good interpersonal skills and ability to work well with others. Empathy and flexibility Opened to continuous learning ## Preferred Qualifications Student, Bachelor's degree in a technical university, or prior experience in a technical service desk role Apply tot his job