**Experienced Customer Service Representative-Retention – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative-Retention to join our team. As a key player in our customer-facing operations, you'll have the opportunity to make a real impact on our customers' lives and help drive business growth. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to delivering exceptional experiences that exceed our customers' expectations. **The Role** As a Customer Service Representative-Retention, you'll be the face of arenaflex, working closely with customers to resolve their queries, address their concerns, and provide personalized solutions to meet their needs. This is a hybrid role that requires you to work from our center 3-4 days a week and remotely from home 1-2 days a week. You'll be utilizing a range of tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide seamless support to our customers. **Key Responsibilities** * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements * Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications * Proactively engage T3 support (network and IT) to address and resolve issues * Remain proficient in all billing, rate plan, and feature matters * Coordinate with all sales channels for retention efforts on our existing customer base * May sell products and services offered by arenaflex * Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues * Develop a proven track record of resolving issues and retaining customers * Perform other duties as assigned by management **Requirements** * Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) * Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) * Be available, accessible, and accountable to work during established work schedules and shifts **Nice-to-Haves** * At least one year of customer service experience * Call center experience * Advanced typing/keyboard skills **Benefits** * Paid training that you'll complete from home * Competitive compensation package * Medical/dental coverage * 401(k) plan * Tuition reimbursement * Paid time off * 50% employee discount on eligible arenaflex wireless plans and accessories * 50% employee discount on arenaflex Internet (Fiber where available) * Career growth opportunities **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to help you achieve your goals. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **How to Apply** Ready to join our team? Click the link below to apply now, and we'll be in touch soon! **What to Expect** * A comprehensive onboarding process that includes paid training and support * Opportunities for career growth and professional development * A dynamic and supportive work environment that's committed to excellence * Competitive compensation and benefits package * Recognition and rewards for outstanding performance **Join the arenaflex Team Today!** If you're passionate about delivering exceptional customer experiences and have a strong commitment to excellence, we want to hear from you! Apply now to become a part of our talented team and help us shape the future of customer service at arenaflex. Apply for this job