Healthcare Customer Service Representative – Dallas–Fort Worth, TX

Healthcare Customer Service Representative – Dallas–Fort Worth, TX Pay: $15/hour Hours: Standard office hours (occasional shifts may apply) About Gini Talent Gini Talent is a globally recognized brand, ranked among the world’s top ten IT recruitment and staffing firms. With operations in 11+ countries and a team of 3,000+ professionals, we deliver innovative workforce solutions across 14 nations. Our expertise spans mass recruitment, staffing, Employer of Record (EOR), and Professional Employer Organization (PEO). About the Role We’re seeking a Healthcare Customer Service Representative to join our healthcare support team in Dallas-Fort Worth Metroplex. You’ll be the first point of contact for patients and families—helping with appointments, billing, medical records, and insurance-related inquiries. Your empathy and professionalism will ensure a positive experience for every patient. What You’ll Do • Handle incoming calls with professionalism and empathy. • Schedule, reschedule, or cancel appointments. • Provide guidance on insurance coverage and benefits. • Assist with billing questions and patient portal navigation. • Document interactions accurately and escalate complex cases when needed. What We’re Looking For • Strong communication and listening skills. • Attention to detail and ability to multitask. • Comfort in handling insurance-related questions. • Previous experience in customer service, call centers, or healthcare support (preferred, not required). • Empathetic, patient, and solution-focused mindset. Why Join Us • Make a real difference by supporting patients and families. • Gain hands-on experience in healthcare operations. • Structured training and a supportive team environment. • Flexible schedule with mostly standard office hours. Job Type: Contract Pay: From $15.00 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job