Healthcare Customer Service Call Center Rep
Position: Customer Service Representative
Location:
Terms: Full-time
Pay: $16/hr
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Ongoing usage of phone and computer systems
Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Apply Now
Location:
Terms: Full-time
Pay: $16/hr
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Ongoing usage of phone and computer systems
Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Apply Now