Healthcare Contact Center Manager
Are you passionate about providing exceptional customer service in the healthcare industry? As a Contract to Hire Healthcare Contact Center Manager at T2 Flex, you will be responsible for overseeing the operations and performance of our contact center to ensure efficient and effective service delivery to patients.
In this role, you will lead a team of contact center agents and work closely with... healthcare providers to meet patient needs and deliver a high-quality customer experience. You will develop and implement strategies to optimize contact center operations, manage staff performance, and ensure compliance with industry regulations.
At T2 Flex, we prioritize professional development and provide a supportive culture where employees can thrive. Join our team and make a meaningful impact on patient care and satisfaction.
Responsibilities:
Oversee all aspects of contact center operations, including call routing, agent scheduling, and performance tracking
Develop and implement strategies to improve efficiency and customer service
Manage a team of contact center agents, including hiring, training, and performance evaluation
Collaborate with healthcare providers to understand patient needs and ensure exceptional service delivery
Monitor and analyze contact center metrics to identify areas for improvement and implement solutions
Ensure compliance with industry standards and regulations
Stay up to date with industry trends and best practices in healthcare contact center management
Requirements
Prior experience managing a healthcare contact center or similar role
Strong knowledge of contact center operations, systems, and technologies
Experience with healthcare and patient engagement processes
Excellent communication and interpersonal skills
Ability to lead and motivate a team to achieve performance goals
Proven track record of driving process improvement and delivering results
Knowledge of industry regulations and compliance requirements
Strong problem-solving and critical thinking skills
Bachelor's degree in a related field preferred
Proficiency in MS Office applications
Must know Genesys phone system and gamification
Understanding of strict workforce management, Success KPI, Quality
Must have extensive knowledge of running 24x7x7 contact centers
Benefits
Career development advancement
Competitive benefit package including a 401(k) match, medical/dental/vision insurance
Extensive training and learning opportunities
Knowing that you make a difference everyday
Paid time off and holidays
Positive work culture and great team of people
Apply Now
In this role, you will lead a team of contact center agents and work closely with... healthcare providers to meet patient needs and deliver a high-quality customer experience. You will develop and implement strategies to optimize contact center operations, manage staff performance, and ensure compliance with industry regulations.
At T2 Flex, we prioritize professional development and provide a supportive culture where employees can thrive. Join our team and make a meaningful impact on patient care and satisfaction.
Responsibilities:
Oversee all aspects of contact center operations, including call routing, agent scheduling, and performance tracking
Develop and implement strategies to improve efficiency and customer service
Manage a team of contact center agents, including hiring, training, and performance evaluation
Collaborate with healthcare providers to understand patient needs and ensure exceptional service delivery
Monitor and analyze contact center metrics to identify areas for improvement and implement solutions
Ensure compliance with industry standards and regulations
Stay up to date with industry trends and best practices in healthcare contact center management
Requirements
Prior experience managing a healthcare contact center or similar role
Strong knowledge of contact center operations, systems, and technologies
Experience with healthcare and patient engagement processes
Excellent communication and interpersonal skills
Ability to lead and motivate a team to achieve performance goals
Proven track record of driving process improvement and delivering results
Knowledge of industry regulations and compliance requirements
Strong problem-solving and critical thinking skills
Bachelor's degree in a related field preferred
Proficiency in MS Office applications
Must know Genesys phone system and gamification
Understanding of strict workforce management, Success KPI, Quality
Must have extensive knowledge of running 24x7x7 contact centers
Benefits
Career development advancement
Competitive benefit package including a 401(k) match, medical/dental/vision insurance
Extensive training and learning opportunities
Knowing that you make a difference everyday
Paid time off and holidays
Positive work culture and great team of people
Apply Now