Healthcare Call Center Manager - KNX
Job title: Healthcare Call Center Manager - KNX in Knoxville, TN at Credit Solutions LLC
Company: Credit Solutions LLC
Job description: Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.Key Responsibilities:
Lead and mentor a remote EBO Self Pay Team
Set and monitor goals for team, client, and individual performance
Conduct evaluations, manage timecards, and respond to PTO requests
Monitor KPIs and ensure 100% of monthly collection goals are met
Manage team staffing, training, compliance, and performance improvement
Maintain strict adherence to HIPAA and all healthcare billing regulations
Collaborate with clients and attend meetings as needed
What You Bring:
3-5 years of experience in healthcare billing, collections, or financial management
2+ years of leadership or supervisory experience (call center setting preferred)
High school diploma or GED required; bachelor's degree preferred
Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
Proficiency in Microsoft Office (Excel, Outlook, Word)
Excellent leadership, communication, and problem-solving skills
Why Join Us?
Make a meaningful impact on patient financial outcomes
Lead a high-performing, collaborative team
Opportunities for growth and professional development
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Aflac Supplemental Insurance
Company Matched Retirement
Vacation Pay
Holiday Pay
AT&T Corporate Employee Cellular Discounts
Dell Corporate Employee Computer Discounts
Gym Membership Reimbursement
$500 Referral Bonus Program
Ready to Lead with Purpose? Apply today and help us build a better patient financial experience at Credit Solutions!
Expected salary:
Location: Knoxville, TN
Apply for the job now!
Apply Now
Company: Credit Solutions LLC
Job description: Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.Key Responsibilities:
Lead and mentor a remote EBO Self Pay Team
Set and monitor goals for team, client, and individual performance
Conduct evaluations, manage timecards, and respond to PTO requests
Monitor KPIs and ensure 100% of monthly collection goals are met
Manage team staffing, training, compliance, and performance improvement
Maintain strict adherence to HIPAA and all healthcare billing regulations
Collaborate with clients and attend meetings as needed
What You Bring:
3-5 years of experience in healthcare billing, collections, or financial management
2+ years of leadership or supervisory experience (call center setting preferred)
High school diploma or GED required; bachelor's degree preferred
Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
Proficiency in Microsoft Office (Excel, Outlook, Word)
Excellent leadership, communication, and problem-solving skills
Why Join Us?
Make a meaningful impact on patient financial outcomes
Lead a high-performing, collaborative team
Opportunities for growth and professional development
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Aflac Supplemental Insurance
Company Matched Retirement
Vacation Pay
Holiday Pay
AT&T Corporate Employee Cellular Discounts
Dell Corporate Employee Computer Discounts
Gym Membership Reimbursement
$500 Referral Bonus Program
Ready to Lead with Purpose? Apply today and help us build a better patient financial experience at Credit Solutions!
Expected salary:
Location: Knoxville, TN
Apply for the job now!
Apply Now