Fractional AI Specialist (Customer Service Automation)
Company: Health Is Freedom Location: Remote / Project-Based Engagement Type: Fractional Contract Estimated Scope: ~25–30 hours (initial project) Overview Health Is Freedom is seeking a Fractional AI Specialist to design and implement an automated customer service infrastructure that minimizes the need for manual support. This role focuses on building AI-driven workflows, automated response systems, and structured communication flows that handle the majority of customer inquiries without human involvement. The goal is to create a scalable, automated support system capable of resolving most customer questions through intelligent email responses, automated workflows, and AI-powered messaging. This is a short-term project-based engagement focused on designing the architecture, building automation flows, and implementing the supporting systems. Project Objectives • Design a low-touch customer service system powered by AI and automation • Automate common customer inquiries (orders, shipping, product questions, returns, etc.) • Build automated email response systems and support workflows • Create structured escalation logic for edge cases • Reduce manual involvement in customer support operations • Implement scalable processes that support future growth Responsibilities Customer Service Automation Architecture • Analyze current customer service inquiries and identify opportunities for automation • Design the structure for an AI-powered customer support workflow • Map automated response flows for common support scenarios AI & Workflow Implementation • Implement AI-powered response systems for customer emails • Build automated support workflows and routing logic • Develop scripts and response templates for common customer inquiries • Configure automation tools to categorize and resolve support requests System Design & Documentation • Develop clear workflow structures and escalation pathways • Document automation logic and system architecture • Provide recommendations for future improvements and scalability Communication Automation • Implement automated email responses and support messaging • Design intelligent categorization and routing for inbound inquiries • Explore tools or systems for automated outbound notifications or updates Ideal Background Candidates may come from backgrounds such as: • AI automation consulting • Customer support automation • No-code / low-code systems development • Workflow automation architecture • CX (Customer Experience) automation • AI chatbot or AI email agent implementation Relevant Tools & Experience Experience with tools such as: • Zapier / Make / n8n • Intercom / Zendesk / Freshdesk / Gorgias • AI chatbot or AI email automation platforms • CRM integrations • Workflow automation tools • API integrations (preferred but not required) Deliverables By the end of the project, the specialist will have: • Designed the customer service automation architecture • Built AI-assisted response flows for common inquiries • Implemented automated workflows for support requests • Created escalation logic for edge cases • Delivered documentation for the system and automation logic Success Metrics A successful project will result in: • The majority of customer inquiries resolved automatically • Significant reduction in manual support workload • A scalable system capable of handling increased customer volume Pay: $25.00 - $35.00 per hour Expected hours: 25.0 – 30.0 per week Benefits: • Work from home Application Question(s): • This role involves designing and implementing AI-driven automation systems, not handling customer support tickets. Please describe a project where you built or implemented an automated workflow or AI-driven support system. What tools did you use? • Which of the following tools do you have direct experience with? Zapier, Make, n8n, Intercom, Zendesk, OpenAI, OTHER automation tools you are familiar with? • Have you designed or implemented an automated customer support system that reduced human involvement in handling support requests? If yes, briefly describe the system and the results. • This project involves building automated workflows, scripts, and AI response systems in an estimated 30–40 hour engagement. Do you have experience completing similar automation projects on a contract basis? Work Location: Remote