Healthcare Appointment Coordinator
Description
At Optum, our mission is clear: Help people live healthier lives and enhance the health system for everyone. LHI, a part of OptumServe, specializes in managing healthcare programs through various services tailored to meet customer needs. This position offers a full-time schedule (40 hours/week) with flexibility during operational hours...
Company Culture and Environment
We foster a collaborative environment with a shared mission to improve lives, focusing on employee well-being and growth. Theres an energy and excitement in our workplace that encourages innovation and teamwork.
Career Growth and Development Opportunities
Youll receive recognition for your performance and have clear direction for success in your role. Additionally, we provide development opportunities for other roles of interest, ensuring your career remains dynamic and fulfilling.
Detailed Benefits and Perks
$1,500 Sign-On Bonus for External Candidates
8 weeks of paid training, conducted virtually from home
Comprehensive benefits package including health insurance and 401k contributions
Incentive and recognition programs
Employee stock purchase options
Compensation and Benefits
The hourly rate for this position ranges from (16.00 - )28.27, which is determined by local labor markets and individual qualifications. UnitedHealth Group complies with all applicable minimum wage laws and offers a wide variety of benefits based on eligibility requirements.
Why you should apply for this position today
Joining OptumServe presents an opportunity to make a direct impact on improving health outcomes while building a fulfilling career in a supportive environment.
Skills
Customer service experience
Proficient in Microsoft Office programs (Excel, Word, Outlook)
Ability to navigate health assessment processes
Familiarity with Medicaid or Medicare is a plus
Strong communication skills and ability to manage sensitive situations
Responsibilities
Schedule a variety of medical and dental services based on customer availability
Resolve inquiries regarding appointment scheduling and service completion
Identify behavioral health situations and follow appropriate protocols
Maintain awareness of service levels to meet contractual requirements
Qualifications
High School Diploma / GED or equivalent work experience
Must be 18 years or older
Flexibility to work assigned shifts during operational hours
Education Requirements
High School Diploma / GED or equivalent
Education Requirements Credential Category
High School Diploma / GED
Experience Requirements
Customer service experience, preferably in the healthcare industry
Experience in a call center environment is beneficial
Prior military experience is a plus
Why work in Dallas, TX
Dallas is known for its vibrant culture, diverse job opportunities, and strong economy. The city offers a rich blend of entertainment, dining, and outdoor activities, making it an ideal place for both personal and professional growth
Apply Now
At Optum, our mission is clear: Help people live healthier lives and enhance the health system for everyone. LHI, a part of OptumServe, specializes in managing healthcare programs through various services tailored to meet customer needs. This position offers a full-time schedule (40 hours/week) with flexibility during operational hours...
Company Culture and Environment
We foster a collaborative environment with a shared mission to improve lives, focusing on employee well-being and growth. Theres an energy and excitement in our workplace that encourages innovation and teamwork.
Career Growth and Development Opportunities
Youll receive recognition for your performance and have clear direction for success in your role. Additionally, we provide development opportunities for other roles of interest, ensuring your career remains dynamic and fulfilling.
Detailed Benefits and Perks
$1,500 Sign-On Bonus for External Candidates
8 weeks of paid training, conducted virtually from home
Comprehensive benefits package including health insurance and 401k contributions
Incentive and recognition programs
Employee stock purchase options
Compensation and Benefits
The hourly rate for this position ranges from (16.00 - )28.27, which is determined by local labor markets and individual qualifications. UnitedHealth Group complies with all applicable minimum wage laws and offers a wide variety of benefits based on eligibility requirements.
Why you should apply for this position today
Joining OptumServe presents an opportunity to make a direct impact on improving health outcomes while building a fulfilling career in a supportive environment.
Skills
Customer service experience
Proficient in Microsoft Office programs (Excel, Word, Outlook)
Ability to navigate health assessment processes
Familiarity with Medicaid or Medicare is a plus
Strong communication skills and ability to manage sensitive situations
Responsibilities
Schedule a variety of medical and dental services based on customer availability
Resolve inquiries regarding appointment scheduling and service completion
Identify behavioral health situations and follow appropriate protocols
Maintain awareness of service levels to meet contractual requirements
Qualifications
High School Diploma / GED or equivalent work experience
Must be 18 years or older
Flexibility to work assigned shifts during operational hours
Education Requirements
High School Diploma / GED or equivalent
Education Requirements Credential Category
High School Diploma / GED
Experience Requirements
Customer service experience, preferably in the healthcare industry
Experience in a call center environment is beneficial
Prior military experience is a plus
Why work in Dallas, TX
Dallas is known for its vibrant culture, diverse job opportunities, and strong economy. The city offers a rich blend of entertainment, dining, and outdoor activities, making it an ideal place for both personal and professional growth
Apply Now