Health Assistant/ Healthcare Customer Service
September 13, 2025
Role OverviewAs an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small.A day in the life…Deliver interventions
Support members to navigate the complex and confusing health care system via phone and digital messaging
Influence members’ decisions & behavior by:
Making members smarter consumers of health care
Being a translator of their benefit packages & care plans
Helping members to better understand their benefit package in a way that they can take appropriate action
Helping members find doctors, in the way that best suits them
Uncovering barriers for members that prevent them from getting the care that is needed
Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
Leverage technology & internal resources available to you as a Health Assistant to help understand the member’s path, needed & next step
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