**Head of Customer Evidence – Crafting Compelling Stories that Drive Business Impact at arenaflex**
Are you a seasoned leader with a passion for storytelling and a knack for driving business results? Do you have a proven track record of managing high-performing teams and collaborating with cross-functional stakeholders to deliver high-impact customer stories? If so, we invite you to join arenaflex as our Head of Customer Evidence.
**About arenaflex**
arenaflex is a global leader in empowering every person and organization on the planet to achieve more. Our mission is to innovate, collaborate, and grow with a mindset that values respect, integrity, and accountability. We believe in creating a culture of inclusion where everyone can thrive at work and beyond.
**The Global Customer Advocacy Team**
The Global Customer Advocacy Team within the Global Demand Center is responsible for producing over 200 customer stories per year in collaboration with some of the world's best-known brands. As the Head of Customer Evidence, you will lead a team of talented executive producers and a roster of award-winning global agencies who support arenaflex in project management, creative direction, video production, and story writing.
**Key Responsibilities**
As the Head of Customer Evidence, you will be responsible for:
* Managing a team of executive producers and agencies to produce high-impact customer stories that connect with customers emotionally and empower them to learn how arenaflex's solutions can help them reach their business objectives.
* Collaborating with cross-functional stakeholders, including product marketing, integrated marketing, technical subject matter experts, sales leaders, and customers to ensure customer stories align with business goals and objectives.
* Representing the evidence team in C-level forums and leading discussions on the business and sales impact that customer stories deliver.
* Managing a multi-million-dollar budget and overseeing the production pipeline across the team.
* Personally overseeing the production of priority customer stories and ensuring they meet arenaflex's high standards.
* Partnering with trusted agencies to deliver high-impact work, on budget, and on time.
* Presenting data and reporting to stakeholders to demonstrate the business impact of customer stories.
**Essential Qualifications**
To succeed in this exciting, demanding, and highly visible role, you should possess:
* A proven track record of people management skills, including helping grow talent and providing kind and direct constructive feedback.
* A portfolio of customer stories preferably in the B2B technology space and a deep understanding of the buyers' journey.
* A creative point-of-view, including the use of AI tools in story production.
* Passion for influencing others to trust you and your team.
* Executive presence with the ability to connect customer evidence to business impact.
* Agency management experience and the ability to partner with trusted agencies while keeping them accountable for delivering high-impact work, on budget, and on time.
* Effective communication skills, including the ability to present data and reporting.
* Experience managing multi-million-dollar budgets and at-scale production engines.
**Preferred Qualifications**
* 6+ years of people management experience, including leading teams of 20+ individual contributors and vendors worldwide.
* 10+ years' recent experience overseeing the creation and production of customer stories (videos, and supplementary content, including written stories, quotes, social posts, etc.) used in high-profile events, websites, social, blogs, and other high-reach forums for a Fortune 100 company or equivalent experience.
* Proven track record in creating and presenting to senior leaders and customers and landing customer story plans, expected outcomes, and dependencies.
**Work Environment and Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our culture is built on respect, integrity, and accountability, and we strive to create a culture of inclusion where everyone can thrive at work and beyond. As a member of our team, you can expect:
* A collaborative and dynamic work environment that encourages innovation and growth.
* Opportunities for professional development and learning.
* A competitive compensation package, including a base salary range of $129,200 - $248,800 per year, with additional benefits and perks.
* A chance to work on high-impact projects that drive business results and make a difference in people's lives.
**How to Apply**
If you are a seasoned leader with a passion for storytelling and a knack for driving business results, we invite you to apply for the Head of Customer Evidence role at arenaflex. Please submit your application by July 2, 2024, and join our team of innovators, collaborators, and growth-minded individuals who are shaping the future of arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.
**About arenaflex**
arenaflex is a global leader in empowering every person and organization on the planet to achieve more. Our mission is to innovate, collaborate, and grow with a mindset that values respect, integrity, and accountability. We believe in creating a culture of inclusion where everyone can thrive at work and beyond.
**The Global Customer Advocacy Team**
The Global Customer Advocacy Team within the Global Demand Center is responsible for producing over 200 customer stories per year in collaboration with some of the world's best-known brands. As the Head of Customer Evidence, you will lead a team of talented executive producers and a roster of award-winning global agencies who support arenaflex in project management, creative direction, video production, and story writing.
**Key Responsibilities**
As the Head of Customer Evidence, you will be responsible for:
* Managing a team of executive producers and agencies to produce high-impact customer stories that connect with customers emotionally and empower them to learn how arenaflex's solutions can help them reach their business objectives.
* Collaborating with cross-functional stakeholders, including product marketing, integrated marketing, technical subject matter experts, sales leaders, and customers to ensure customer stories align with business goals and objectives.
* Representing the evidence team in C-level forums and leading discussions on the business and sales impact that customer stories deliver.
* Managing a multi-million-dollar budget and overseeing the production pipeline across the team.
* Personally overseeing the production of priority customer stories and ensuring they meet arenaflex's high standards.
* Partnering with trusted agencies to deliver high-impact work, on budget, and on time.
* Presenting data and reporting to stakeholders to demonstrate the business impact of customer stories.
**Essential Qualifications**
To succeed in this exciting, demanding, and highly visible role, you should possess:
* A proven track record of people management skills, including helping grow talent and providing kind and direct constructive feedback.
* A portfolio of customer stories preferably in the B2B technology space and a deep understanding of the buyers' journey.
* A creative point-of-view, including the use of AI tools in story production.
* Passion for influencing others to trust you and your team.
* Executive presence with the ability to connect customer evidence to business impact.
* Agency management experience and the ability to partner with trusted agencies while keeping them accountable for delivering high-impact work, on budget, and on time.
* Effective communication skills, including the ability to present data and reporting.
* Experience managing multi-million-dollar budgets and at-scale production engines.
**Preferred Qualifications**
* 6+ years of people management experience, including leading teams of 20+ individual contributors and vendors worldwide.
* 10+ years' recent experience overseeing the creation and production of customer stories (videos, and supplementary content, including written stories, quotes, social posts, etc.) used in high-profile events, websites, social, blogs, and other high-reach forums for a Fortune 100 company or equivalent experience.
* Proven track record in creating and presenting to senior leaders and customers and landing customer story plans, expected outcomes, and dependencies.
**Work Environment and Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our culture is built on respect, integrity, and accountability, and we strive to create a culture of inclusion where everyone can thrive at work and beyond. As a member of our team, you can expect:
* A collaborative and dynamic work environment that encourages innovation and growth.
* Opportunities for professional development and learning.
* A competitive compensation package, including a base salary range of $129,200 - $248,800 per year, with additional benefits and perks.
* A chance to work on high-impact projects that drive business results and make a difference in people's lives.
**How to Apply**
If you are a seasoned leader with a passion for storytelling and a knack for driving business results, we invite you to apply for the Head of Customer Evidence role at arenaflex. Please submit your application by July 2, 2024, and join our team of innovators, collaborators, and growth-minded individuals who are shaping the future of arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.