Growth Operations Analyst
The Capita Public Services Growth team is seeking a Growth Operations Analyst to join the team and play a proactive role in improving how the Growth function uses Capita’s CRM platform. The role will focus on driving high data quality, insightful reporting, effective pipeline management, and continuous improvement across Salesforce usage. Job title: Growth Operations Analyst Job Description: As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. What you’ll be doing Monitoring data hygiene and correct use of Salesforce Creation and maintenance of reports and dashboards within Capita’s CRM system Reporting and analysis using Excel & BI Provision of training and support to improve Salesforce use and accuracy Build and maintain good relationships with sales leaders Regular communication with salespeople throughout the division Challenge and seek to improve existing processes and methodologies Manage your own workload and ensure that deadlines are met, with excellent output Maintain the licence details for users of key systems Fulfilment of ad hoc requests for support What we’re looking for A high level of competence in Excel (vlookups, sumifs, pivots, etc.) Strong relationship building and communication skills Good attention to detail Experience of using Salesforce would be useful; the willingness to learn is essential Report and dashboard creation within a CRM Experience of data visualisation / report creation using any reporting software Experience of working in sales operations or with a sales team Why join Capita? At Capita, we help public sector organisations navigate change, modernise services and deliver better outcomes for citizens. You’ll work on high‑profile, complex accounts, with the backing of strong propositions, delivery capability and a clear growth strategy. This is a chance to shape accounts, influence direction and make a tangible impact, not just manage what already exists. What’s in it for you? A competitive basic salary (Up to £35,000 depending on experience) 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always🧑 Fearless innovation✅ Achieve together Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected] How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you. Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent