Great Experience Maker (Remote Call Center)

Support Center - IrvingJob Description SummaryDo you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position in a remote call center environment, with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST.Major Activities ​Handle customer inquiries via call, email, and chat. ​Provide support in a patient, friendly manner. Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment. Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues. Provide professional, timely, and efficient follow-up. Maintain working knowledge of products. Other duties as assigned Minimum EducationHigh School Diploma or GEDMinimum Special Certifications or Technical SkillsStrong familiarity using computers and the internetMinimum Type of Experience the Job Requires1 year of previous Customer Service experienceCall Center experience highly preferredOtherA strong communicator and patient problem-solver who is eager to learn and growExceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills ​Preferred EducationCollege coursework is a major plusApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).EEOC Know Your Rights Poster in EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA Poster Federal EPPAC Poster