Global Business OperationsTeam Lead
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment.
Day in the Life
Real-Time Communication & Support
Communication Management: Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats.
Rapid Troubleshooting: Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime.
Engagement: Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture.
Quality Assurance & Daily Ops
Footage Auditing: Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom).
Feedback Loops: Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success.
Recruitment & People Ops Collaboration
Candidate Screening: collaborate with Recruiting team in hiring new team members.
Onboarding & Follow-up: guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful.
Retention: Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track.
Payroll & Finance Coordination
Hours Verification: Audit weekly timesheets against Google Drive video uploads to ensure accuracy
Finance Submission: Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time.
Payment Support: Resolve any pay-related discrepancies or inquiries from the team with transparency and speed.
Who You Are
Experience: 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling.
Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details.
Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings.
People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines.
Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart.
Must be available to work during US business hours as needed.
Exceptional English (written and verbal).
Reliable high-speed internet and a quiet workspace for video calls.
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment.
Day in the Life
Real-Time Communication & Support
Communication Management: Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats.
Rapid Troubleshooting: Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime.
Engagement: Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture.
Quality Assurance & Daily Ops
Footage Auditing: Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom).
Feedback Loops: Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success.
Recruitment & People Ops Collaboration
Candidate Screening: collaborate with Recruiting team in hiring new team members.
Onboarding & Follow-up: guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful.
Retention: Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track.
Payroll & Finance Coordination
Hours Verification: Audit weekly timesheets against Google Drive video uploads to ensure accuracy
Finance Submission: Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time.
Payment Support: Resolve any pay-related discrepancies or inquiries from the team with transparency and speed.
Who You Are
Experience: 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling.
Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details.
Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings.
People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines.
Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart.
Must be available to work during US business hours as needed.
Exceptional English (written and verbal).
Reliable high-speed internet and a quiet workspace for video calls.
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.