GHX Specialist, Customer Service
What you will do-
• Manage and process all GHX POs for the Southeast Region’s branches, with flexibility to support other regions as needed, maintaining an average of one day processing time
• Resolve PO errors promptly and collaborate with the EDI team to identify root causes and implement long-term solutions
• Actively participate in Accelerate sessions and contribute to continuous improvement efforts related to GHX processes
• Collaborate with local branches and accounts to understand and streamline non-standard GHX PO processes
• Assist with on-boarding new customer accounts to GHX EDI system
• Partner with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic growth
• As a Specialist, duties may include the following:
• Process complex ERP transactions including, but not limited to, large set sales, product and customer returns, credits, debits
• Facilitate and assist as needed with Customer Maintenance requests
• Collaborate with internal departments to ensure customer requests are appropriately fulfilled
• Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel (this may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
• Handle escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection
• Demonstrate high standards of Customer Service excellence, modeling behaviors that encourage positive business relationships
• Contract and Pricing Resolution
• Handle escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection.
• ARO Leadership
• Prepare product or service reports by collecting and analyzing customer information as it relates to collections and ARO management
• Manage escalated aging pending orders and effectively works with internal and external business partners to resolve.
• Systems / Change Leadership
• Lead process improvement projects related to workflow and or systems enhancements
• AR Dispute Resolution
• Collaborate with Corporate Accounts Receivable and Dispute teams to issue credits/debits, to facilitate collection payments, and/or arrange for billing.
• Coordinate and assist as needed in timely completion of revenue recognition audits
What you need-
• 5 years of experience
• Strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies
• Must be able to work flexible hours as needed to support business needs, including some company holidays, weekends, before and after hours, and limit time off on the last three business days of every month
• Demonstrated positive, constructive, and cooperative attitude in the business environment with contributions to Stryker culture of engagement
• Willingness and positive attitude to help, take on additional workload and responsibilities and hold self- accountable
$24.54 - $43.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Apply Now
• Manage and process all GHX POs for the Southeast Region’s branches, with flexibility to support other regions as needed, maintaining an average of one day processing time
• Resolve PO errors promptly and collaborate with the EDI team to identify root causes and implement long-term solutions
• Actively participate in Accelerate sessions and contribute to continuous improvement efforts related to GHX processes
• Collaborate with local branches and accounts to understand and streamline non-standard GHX PO processes
• Assist with on-boarding new customer accounts to GHX EDI system
• Partner with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic growth
• As a Specialist, duties may include the following:
• Process complex ERP transactions including, but not limited to, large set sales, product and customer returns, credits, debits
• Facilitate and assist as needed with Customer Maintenance requests
• Collaborate with internal departments to ensure customer requests are appropriately fulfilled
• Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel (this may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
• Handle escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection
• Demonstrate high standards of Customer Service excellence, modeling behaviors that encourage positive business relationships
• Contract and Pricing Resolution
• Handle escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection.
• ARO Leadership
• Prepare product or service reports by collecting and analyzing customer information as it relates to collections and ARO management
• Manage escalated aging pending orders and effectively works with internal and external business partners to resolve.
• Systems / Change Leadership
• Lead process improvement projects related to workflow and or systems enhancements
• AR Dispute Resolution
• Collaborate with Corporate Accounts Receivable and Dispute teams to issue credits/debits, to facilitate collection payments, and/or arrange for billing.
• Coordinate and assist as needed in timely completion of revenue recognition audits
What you need-
• 5 years of experience
• Strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies
• Must be able to work flexible hours as needed to support business needs, including some company holidays, weekends, before and after hours, and limit time off on the last three business days of every month
• Demonstrated positive, constructive, and cooperative attitude in the business environment with contributions to Stryker culture of engagement
• Willingness and positive attitude to help, take on additional workload and responsibilities and hold self- accountable
$24.54 - $43.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Apply Now