Fully Remote- Inside Sales/Customer Service Rep
Lincare is the nations leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking customer service oriented individuals to join our Team!
WHY WORK AT Lincare?
Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Pay:
Hourly rate + bonus/incentives
Schedule:
Monday thru Saturday
8.5 hour shift between 8:00 AM and 8:00 PM EST
Overtime opportunities available
The Remote Inside Sales/Customer Service Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data. This employee uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.
Job Responsibilities:
No Cold Calling Required
Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls
Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
Completes and ensures accurate validation of insurance benefits
Provides customer follow-up as required
Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results
Requirements:
Must have excellent telephone customer service skills
Must be computer literate
Must have mastery of the English language, both oral and written
Education and Experience:
High School Diploma or Equivalent
Inside sales experience
Call Center experience
Medical industry knowledge beneficial
Ability to type at least 25-30 words per minute
Computer Requirements :
This position requires use of your own equipment. The company does provide the hard phone.
Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
Processor: 1.6 GHz or greater
Memory: Minimum of 8 GB RAM
Browser: Chrome, Edge
Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
Monitors: Dual monitors
Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Shift:
Day shift
Evening shift
Morning shift
Location:
Missouri (Required)
Work Location: Remote
Apply Now
WHY WORK AT Lincare?
Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Pay:
Hourly rate + bonus/incentives
Schedule:
Monday thru Saturday
8.5 hour shift between 8:00 AM and 8:00 PM EST
Overtime opportunities available
The Remote Inside Sales/Customer Service Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data. This employee uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.
Job Responsibilities:
No Cold Calling Required
Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls
Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
Completes and ensures accurate validation of insurance benefits
Provides customer follow-up as required
Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results
Requirements:
Must have excellent telephone customer service skills
Must be computer literate
Must have mastery of the English language, both oral and written
Education and Experience:
High School Diploma or Equivalent
Inside sales experience
Call Center experience
Medical industry knowledge beneficial
Ability to type at least 25-30 words per minute
Computer Requirements :
This position requires use of your own equipment. The company does provide the hard phone.
Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
Processor: 1.6 GHz or greater
Memory: Minimum of 8 GB RAM
Browser: Chrome, Edge
Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
Monitors: Dual monitors
Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Shift:
Day shift
Evening shift
Morning shift
Location:
Missouri (Required)
Work Location: Remote
Apply Now