[FULL TIME Remote] Support Specialist, Chat
Shape the future with us at workwarp. We need a Support Specialist, Chat! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Description:
 Remote inbound customer service role focused on communication between SimpleTire and customers
 Respond to all inbound sales leads from both current and potential customers
 Make outbound contacts to identify opportunities to increase tire sale revenues
 Meet or exceed individual and department KPIs and performance goals
 Listen and learn products to become a subject matter expert
 Effectively manage changes related to promotional offerings, new products, and systems
 Handle inbound live chat sessions from customers
 Verify customer account and order information
 Respond to client questions with correct grammar and complete information
 Process online orders, returns, and adjustments
 Track deliveries, installation, inventory, and pricing
 Manage customer issues ensuring 100% customer satisfaction
 Maintain positive relationships post-order to gauge satisfaction
Requirements:
 Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required
 Experience with inbound and outbound product and service sales
 Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center
 High school diploma/GED required, associates/bachelors degree or equivalent experience preferred
 Must have experience in helping customers and providing customer service
 Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts
 Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums
 Demonstrates technical savvy and ability to learn and navigate computer
 Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges
 Bilingual - ability to fluently speak and write in Spanish is a bonus
 Prior experience in tire or automotive industry is a bonus
 Prior experience working in a remote environment is a bonus
Benefits Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
 Remote inbound customer service role focused on communication between SimpleTire and customers
 Respond to all inbound sales leads from both current and potential customers
 Make outbound contacts to identify opportunities to increase tire sale revenues
 Meet or exceed individual and department KPIs and performance goals
 Listen and learn products to become a subject matter expert
 Effectively manage changes related to promotional offerings, new products, and systems
 Handle inbound live chat sessions from customers
 Verify customer account and order information
 Respond to client questions with correct grammar and complete information
 Process online orders, returns, and adjustments
 Track deliveries, installation, inventory, and pricing
 Manage customer issues ensuring 100% customer satisfaction
 Maintain positive relationships post-order to gauge satisfaction
Requirements:
 Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required
 Experience with inbound and outbound product and service sales
 Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center
 High school diploma/GED required, associates/bachelors degree or equivalent experience preferred
 Must have experience in helping customers and providing customer service
 Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts
 Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums
 Demonstrates technical savvy and ability to learn and navigate computer
 Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges
 Bilingual - ability to fluently speak and write in Spanish is a bonus
 Prior experience in tire or automotive industry is a bonus
 Prior experience working in a remote environment is a bonus
Benefits Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now