[FULL TIME Remote] Scheduling Operations Supervisor, Weekend
Invest in your future with this career-defining role as a Scheduling Operations Supervisor, Weekend! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Â Â Description:
 Supervise a team of Scheduling Operations Associates during weekend shifts.
 Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
 Monitor team performance, coach SOAs, and ensure adherence to quality standards.
 Handle escalations from clients and caregivers.
 Support caregivers and agencies in filling shifts on short notice.
 Utilize multiple software systems to track cases and communicate effectively.
 Prepare handoff reports for end-of-shift transitions.
Requirements:
 Experience supervising a customer service team and monitoring performance trends.
 Experience working in a high-volume environment.
 Proactive problem solver and able to handle difficult situations or customers as they arise.
 Extensive customer service experience - Be friendly, positive and solutions-oriented.
 Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
 Ability to navigate multiple technology platforms simultaneously.
 Effective communication skills with clients, patients, caregivers and families.
 Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
 5+ years of customer service experience preferred.
 Fluency in Spanish is a plus.
Benefits: Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
 Supervise a team of Scheduling Operations Associates during weekend shifts.
 Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
 Monitor team performance, coach SOAs, and ensure adherence to quality standards.
 Handle escalations from clients and caregivers.
 Support caregivers and agencies in filling shifts on short notice.
 Utilize multiple software systems to track cases and communicate effectively.
 Prepare handoff reports for end-of-shift transitions.
Requirements:
 Experience supervising a customer service team and monitoring performance trends.
 Experience working in a high-volume environment.
 Proactive problem solver and able to handle difficult situations or customers as they arise.
 Extensive customer service experience - Be friendly, positive and solutions-oriented.
 Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
 Ability to navigate multiple technology platforms simultaneously.
 Effective communication skills with clients, patients, caregivers and families.
 Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
 5+ years of customer service experience preferred.
 Fluency in Spanish is a plus.
Benefits: Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now