[FULL TIME Remote] Career Opportunities: Customer Support
We are seeking a results-driven Career Opportunities: Customer Support Representative - German Speaker(23320)! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â This a Full Remote job, the offer is available from: EMEA
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs.
More from us : https://www.youtube.com/watch'v=JzZfovyFZcY
What will you do:
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Your main duties:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes EatonÂs goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
-BachelorÂs degree (BSC/BA)
-1-3 years experience in customer support
Skills:
-English language knowledge minimum B2 level AND fluent German
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset
What we offer:
 Challenging projects in dynamic collaborative team
 Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week
 We make your aspirations matter  Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term  not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
 We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving peopleÂs lives and the environment through power management technologies.
#LI-SO1
This offer from "Eaton " has been enriched by Jobgether.com and got a 86% flex score. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs.
More from us : https://www.youtube.com/watch'v=JzZfovyFZcY
What will you do:
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Your main duties:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes EatonÂs goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
-BachelorÂs degree (BSC/BA)
-1-3 years experience in customer support
Skills:
-English language knowledge minimum B2 level AND fluent German
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset
What we offer:
 Challenging projects in dynamic collaborative team
 Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week
 We make your aspirations matter  Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term  not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
 We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving peopleÂs lives and the environment through power management technologies.
#LI-SO1
This offer from "Eaton " has been enriched by Jobgether.com and got a 86% flex score. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now