Full-Time Front Desk Associate - Main St, Vancouver

We are looking to hire a Full-Time Front Desk Associate at our Myodetox - Main St location, with a start date of April 1st. Myodetox - Main St (3418 Main St, Vancouver, BC)- Tuesday AM (6:45am-1:45pm)- Wednesday AM (6:45am-1:45pm)- Thursday AM (6:45am-1:45pm)- Friday AM (6:45am-1:45pm)- Saturdays (8:45am-4:30pm)The schedule above may be subject to change depending on the needs of our team. Flexibility is welcome! As a key member of our front desk team, you’ll work 30+ hours per week, delivering exceptional hospitality, managing clinic operations, and supporting our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.Who We Are:At Myodetox, we’re redefining rehab. Since 2015, our team of Physiotherapists, Chiropractors, and Registered Massage Therapists has been on a mission to change the way people take care of their bodies.Our Futureproof Philosophy takes a 1:1 full-body approach, helping clients move better, recover smarter, and prevent future injuries. With 20+ locations across Canada and the U.S., we’re leading the conversation on why proactive care is essential to everyday life.Join us in making movement a lifestyle! #FutureproofYourBody What You'll Do: Provide all clients exceptional service and hospitality in line with Myodetox standardsIntroduce new clients to our service offering with clear, on-brand messaging via phone, walk in, written communicationConstantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist managementEnsure all claims, invoices, transactions and/or Superbills (US only) are submitted and filed accurately.Maintain clean, consistent client notes for seamless service to each clientConsistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasksEngage in any tasks related to client follow up, business driving or marketing initiatives as assignedMaintain consistent communications with all other FDA and clinic staff to ensure seamless handoff from one shift to the nextShare insights from daily shifts, therapists and client feedback to Operations Lead as relevant Who We're Looking For: You have 1+ years of experience working in a customer service and/or hospitality roleYou must be able to work a minimum of 2 shifts per week (equivalent to ~16 hours per week)You care deeply about ensuring positive client interactions and experiencesYou are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinicYou pay attention to every detail - small or big. After all, how much we care is the fuel for our passionYou’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clientsYou perform your job duties with consideration and care for business driving booking strategiesYou thrive in a fast paced environmentYou are innately curious, always seeking to solve problems, answer questions and better your work productYou show up as your authentic self day in and day out, making your voice heardYou prioritize your own physical and mental health so you can show up as your best version in the workplace Additional Information Apply today - here's what you can expectOur Hiring ProcessWe believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myodetox. If your application is selected, you'll have the opportunity to meet with our Operations Lead for a great conversation about your background in client services, your accomplishments, and what drives you.This is also your chance to dive deep into your customer service and administrative experience, align with our Myodetox values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!We’re excited to meet you and explore the possibilities together!Why Myodetox?At Myodetox, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.Join us in helping people move better, feel better, and Futureproof Their Bodies.Core Values and Principles:At the heart of our operational ethos lie our core values, encapsulated by a commitment to:* Care Deeply * Make It Count* Set The Pace* Never Stop Learning* Stay True

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