Front Counter/Tasting Room

CAFE COUNTER/TASTING ROOM

Part Time or Full time

Do you have a love for Vermont Craft Beverages and delicious food? Cold Hollow Cider Mill is looking for a full and part-time front counter person to be responsible for the cafe sales process from inception to the execution of the order. Your responsibilities include taking orders, answering questions relating to the order, receiving payment and executing the order. Applicants should be able to provide quick and efficient service, ensure maximum customer satisfaction, and resolve all queries professionally.

To be successful, you should provide excellent customer service, consistently maintain the image and vision of the organization, and achieve the sales goals of the company. An outstanding café counter person should display a positive attitude focusing on customer satisfaction, maintain an orderly appearance, and possess excellent interpersonal skills.

Counter Responsibilities:

• Greeting customers and taking orders.
• Processing payments.
• Assisting customers with queries and providing solutions quickly.
• Possessing excellent product knowledge of both the beverage program and culinary to inform and upsell.
• Following up on orders to prevent delay and frustration.
• Stocking/Restocking service stations, coolers and display racks before, after and throughout service.
• Maintaining cleanliness of the customer area during quiet times to ensure a neat appearance.
• Ensuring that each customer leaves the store satisfied.

Qualifications:

• 18 years or older
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic math skills, including the ability to perform retail math calculations
• Previous experience in hospitality or a customer service role is preferred, but not required.
• Ability to lift and carry up to 25 pounds

Full time employment Benefits:

• 30% discount on purchases made at the Mill
• Complimentary staff meal.
• 40 hours of PTO in year 1, 80 hours of PTO year 2, 120 hours in year three and beyond.
• Ability to join 75% employer paid health plan through MVP, Dental, Vision and employer paid short-term and long-term disability.
• Ability to join employer retirement plan after 6 months of employment
• Currently a simple IRA, will likely be a 401k by the 6-month mark.

Join our team today and be part of a dynamic and rewarding work environment!