Fractional COO for small company

Position Summary The Fractional COO will oversee core operations, build SOPs, improve team structure, and ensure consistent quality across the business. You will help manage and train remote analysts, improve client communication systems, streamline workflows, and create a scalable operational foundation. This role is ideal for someone who enjoys building processes, managing people, and improving efficiency inside small service-based companies. ResponsibilitiesOperations & Systems • Create standard operating procedures (SOPs), workflows, checklists, and documentation • Build training materials for internal team members • Improve and streamline daily and weekly operations • Implement performance metrics and dashboards • Identify inefficiencies and propose solutions Team Management • Assist with hiring and onboarding analysts • Manage daily/weekly tasks and workload distribution • Review work quality and ensure consistency • Provide coaching, support, and accountability Client Success • Help create a structured communication cadence with clients • Support escalation handling and service recovery • Improve client satisfaction and operational consistency Efficiency & Optimization • Improve operational processes • Recommend tools, automations, and workflow improvements • Help control operational costs and maintain efficiency as we grow Requirements • Experience in operations management (service-based business preferred) • Experience creating SOPs and building systems • Strong project management, organizational, and communication skills • Ability to manage remote teams and contractors • Ability to work independently with minimal oversight • Detail-oriented, reliable, and proactive • Hospitality, property management, or STR experience is a plus but not required Compensation • $1,000/month • Part-time: approximately 10–15 hours per week • Flexible schedule • Performance-based bonus opportunities may be available This role is ideal for someone seeking a stable part-time leadership position with long-term potential as the company grows. Job Types: Part-time, Contract Pay: $1,000.00 per month Expected hours: 10 per week Application Question(s): • What will make you a good fit? Work Location: Remote Apply tot his job