Founding Practice Success Specialist
We’re hiring a founding Practice Success Specialist to own onboarding and ongoing success for our clinics. Think of this as a blend of account manager, ticket-taker, project manager, and solutions partner. You’ll be the first line of support — building trust with clinicians, setting them up for success, solving problems fast, and gathering insights that shape our product and playbooks.
This is an ideal role for someone who loves wearing multiple hats and wants to grow into a strategic CX leader as we scale.
What You’ll Be Working On
• Guide clinics from signed to live: manage onboarding, training, and go-live with confidence
• Deliver training on every part of Vibrant: charting, AI features, labs, messaging, scheduling, billing, etc.
• Triage and handle support tickets — you’ll be the calm, clear problem-solver for daily questions
• Support set-up or low-code solutions (when needed)
• Build deep relationships with providers and practice staff — understand their goals and keep them engaged
• Spot early signals for expansion, referrals, or upsell opportunities
• Document and improve onboarding and support processes as we learn
• Be the voice of our customers: share feedback with product and eng to keep us moving in the right direction
Who We’re Looking For
• 3–5+ years in customer success, practice operations, onboarding, or account management — ideally with EHRs, clinical SaaS, or forward-thinking practices (functional/concierge/longevity)
• A clear understanding of how private clinics operate day-to-day; you speak the language of providers
• Comfort juggling different “shapes” of work — training, troubleshooting, project tracking, and relationship-building
• A calm, proactive communicator who loves making customers feel heard and supported
• Tech-confident — you learn new tools quickly and help others do the same
• Thrives in an early-stage startup: resourceful, self-directed, and comfortable with ambiguity
• US-based, familiar with HIPAA and private pay environments
Nice-To-Haves
• Experience as a super-user or admin of a modern EHR or practice management platform
• Familiarity with the longevity, functional, or concierge care space
• Project management or light solutions engineering skills (e.g., you enjoy figuring out Zapier flows, integrations, or API handoffs)
• Tools like Loom, Notion, Slack, or Rocketlane in your toolkit
What We Offer
• A pivotal, founding role building our CX function from the ground up
• Flexible remote work with a mission-driven, collaborative team
• Competitive comp — contract-to-hire or full-time
• Real ownership: your fingerprints will be on the playbooks that help our clinics thrive
• Room to grow into leadership or specialized CX roles as we scale
If you're passionate about helping visionary clinicians succeed and want to play a hands-on role in shaping the future of personalized medicine, we'd love to hear from you.
Apply Now
Apply Now
This is an ideal role for someone who loves wearing multiple hats and wants to grow into a strategic CX leader as we scale.
What You’ll Be Working On
• Guide clinics from signed to live: manage onboarding, training, and go-live with confidence
• Deliver training on every part of Vibrant: charting, AI features, labs, messaging, scheduling, billing, etc.
• Triage and handle support tickets — you’ll be the calm, clear problem-solver for daily questions
• Support set-up or low-code solutions (when needed)
• Build deep relationships with providers and practice staff — understand their goals and keep them engaged
• Spot early signals for expansion, referrals, or upsell opportunities
• Document and improve onboarding and support processes as we learn
• Be the voice of our customers: share feedback with product and eng to keep us moving in the right direction
Who We’re Looking For
• 3–5+ years in customer success, practice operations, onboarding, or account management — ideally with EHRs, clinical SaaS, or forward-thinking practices (functional/concierge/longevity)
• A clear understanding of how private clinics operate day-to-day; you speak the language of providers
• Comfort juggling different “shapes” of work — training, troubleshooting, project tracking, and relationship-building
• A calm, proactive communicator who loves making customers feel heard and supported
• Tech-confident — you learn new tools quickly and help others do the same
• Thrives in an early-stage startup: resourceful, self-directed, and comfortable with ambiguity
• US-based, familiar with HIPAA and private pay environments
Nice-To-Haves
• Experience as a super-user or admin of a modern EHR or practice management platform
• Familiarity with the longevity, functional, or concierge care space
• Project management or light solutions engineering skills (e.g., you enjoy figuring out Zapier flows, integrations, or API handoffs)
• Tools like Loom, Notion, Slack, or Rocketlane in your toolkit
What We Offer
• A pivotal, founding role building our CX function from the ground up
• Flexible remote work with a mission-driven, collaborative team
• Competitive comp — contract-to-hire or full-time
• Real ownership: your fingerprints will be on the playbooks that help our clinics thrive
• Room to grow into leadership or specialized CX roles as we scale
If you're passionate about helping visionary clinicians succeed and want to play a hands-on role in shaping the future of personalized medicine, we'd love to hear from you.
Apply Now
Apply Now