First Notice of Loss Processor

ICW Group is a well-established insurance company that has been in business for over 50 years. They are seeking a First Notice of Loss Processor to serve as the first point of contact for processing new injuries reported by customers, ensuring that initial requests are handled thoughtfully and thoroughly. Responsibilities Provides excellent customer service as the first point of contact for customers Provides customer care and service to insureds Answers all incoming inquiry calls directed by general switchboard Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems Responds to insureds in a timely manner Directs questions to the appropriate contact in the department Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage Reviews insurance policy information to determine coverage Completes data entry for all first reports of injury Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures Communicates with insureds, agents, internal and external stakeholders, as necessary Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim Receives and/or returns telephone calls as directed by claim examiner Responds to insureds, agents or outside participants, as directed Processes incoming mail and other administrative duties relating to claims Skills High school diploma or general education degree (GED) required Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience Working knowledge or familiarity with customer service techniques, principles and practices Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Insurance industry understanding, a plus Benefits Generous medical, dental, and vision plans 401K retirement plans and company match Bonus potential for all positions Paid Time Off Paid holidays throughout the calendar year We’ll support you 100% Company Overview ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world. It was founded in 1972, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is