First Customer Success & Implementation Manager

You’re not just looking for another job — you’re ready to build something from the ground up. As our first Customer Success hire, you’ll take full ownership of the customer journey, from onboarding to long-term success. You’ll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.Key Responsibilities Own the full customer lifecycle – Own all post-sales activities including onboarding, adoption, retention, and account health monitoring. Execute technical implementation – You’ll handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation Be a trusted advisor on regulatory topics – You’ll guide customers through compliance questions and help them navigate complex regulatory landscapes. Build strong relationships at all levels – Whether it’s field operators or senior management, you’ll communicate with empathy and clarity to create long-term trust. This role is right for you if... ✨ You’re a numbers-driven thinker with a human touch You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail You roll-up your sleeves and you are comfortable in high-pace environments with quickly changing tasks and requirements You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth You are motivated by the opportunity to make a positive impact on the planet RequirementsSkills & experience you will need Min. 2 years of experience in a customer-facing role; e.g. e.g. customer success, account mgmt. or consulting Strong Excel / data handling skills and a sharp analytical mindset Excellent people skills – you can navigate conversations with field operators just as well as with senior managers Fluent in both English and German Benefits Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most. Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle. Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership. Professional Growth: Use a dedicated development budget to enhance your skills and career. Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment. Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun. Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access. About the companyThe operating system for the oil & gas sector to effortlessly find, fix, and report methane emissions

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