Financial Operations Specialist

ChowNow is a leading player in off-premise restaurant technology, helping independent restaurants thrive in the digital economy. They are seeking a proactive and detail-oriented Financial Operations Specialist to support a wide range of accounting, billing, and operational functions for their Canadian subsidiary while collaborating with U.S based teams. Responsibilities Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products Learn the basics of our chart of accounts structure and start reviewing and entering vendor invoices, collecting credit card receipts, and assisting with processing of employee expense reimbursements Act as a primary point of contact for our Victoria office space, coordinating and tracking parking validations as needed, ensuring access and facilitating room bookings, and troubleshooting onsite issues or facility concerns Enter daily cash and corporate card transactions to reconcile bank and book balances Begin managing customer billing activities, including performing audit procedures between Stripe, Corpa (back-end), Core (front-end) and responding to billing inbox requests for cancellations and support Manage incoming mail scans and ensure proper digital filing and document organization Begin understanding and preparing other recurring journal entries and monthly reconciliations Facilitate tracking, calculating, recording, and processing of employee and affiliate commissions payouts Perform monthly billing audits between parent and subsidiary entities and ensure accurate invoicing for intercompany subscription services Begin assisting with compliance activities, including sales and payroll tax filings and remittances and providing support and schedules for ad-hoc audit requests as needed Interface with outside departments in regards to questions around transactions and account inquiries Own all monthly recurring journal entries and reconciliations in conjunction with the US team Take charge of the financial reporting process including review of the month-to-month Income Statement variances and assisting in preparation of financial statements to be sent to banking partners Work with the Senior Accounting Manager to document policies and procedures as well as brainstorm improvements to current day operations Help improve financial workflows by identifying and implementing process efficiencies Skills 1-2 years of relevant experience in a finance, accounting, or administrative role Strong attention to detail with a proactive approach to documentation and task follow-through Comfort working independently and across time zones with remote teams Excellent organizational and professional communication skills, especially when interacting with vendors and internal teams Willingness to learn new systems and improve processes Experience with tools like NetSuite, QuickBooks, Stripe, Salesforce, or Google Sheets Benefits Ongoing training and growth opportunities. Mental Health Coverage - we offer several programs to support your mental health and wellness goals. Unlimited paid vacation. We expect you to work hard, but still enjoy your personal life Flexible work space (remote, hybrid, or travel-friendly) Comprehensive benefits plan (health, dental and short-term counseling) Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants) In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks Employee Stock Incentive Plan. Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. Enough freedom to spread your wings while still holding you accountable. Company Overview ChowNow helps branded online ordering systems for independent restaurants through the restaurants’ own websites. It was founded in 2010, and is headquartered in Playa Vista, California, USA, with a workforce of 201-500 employees. Its website is