Financial Aid Specialist

Campus is dedicated to helping students access resources for life-changing education. As a Financial Aid Specialist, you will manage a large caseload of students, guiding them through the financial aid process and providing empathetic support to ensure they understand their options and complete necessary paperwork.ResponsibilitiesGuide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement stepsCalculate aid packages, generate offer letters using financial systems, and explain them clearly to studentsNavigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathyStay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and emailCollaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departmentsStay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledgeSkillsStrong communication, relationship-building, and documentation skillsAbility to navigate ambiguity and adapt to new systems quicklyComfortable having tough conversations with empathy and professionalismPositivity and a growth mindsetBachelor's degreeThis role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this roleFamiliarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)Experience in a student-facing, customer support, or process-heavy roleComfort using CRM tools, communication platforms, and trackersBackground in fast-paced or startup environmentsBenefitsMedical Insurance + free Dental and Vision Insurance401(k) matchFertility benefits via CarrotHybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)Flexible Time Away + paid holidaysIn-office lunches for our New York officeSocial events - happy hours, birthday celebrations, holiday parties, & more!Company OverviewCampus is an online college offering accredited degrees with live classes taught by a network of the world's top professors. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://campus.edu.



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