Field Training Manager (Remote/Flexible)
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated... performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Profile Title: Manager, Field Training
Business Title: Manager, Field Training
Department: Sales, Canada
FLSA Status:
Grade 8
Position Overview:
Responsibilities
This position will work with the Director of Sales to identify training needs for the Canadian
Insulet sales organization. They will engage internal and external experts to develop training
modules and needed training content required to effectively increase the knowledge and
demonstrated capabilities of the intended audience. This individual is responsible for
improving the skills and performance of the sales team by offering training, support, and
feedback. They work closely with the sales and clinical teams, as well as with the cross
functional teams to identify areas for improvement, helping teams set performance goals,
and ensuring the team hits their targets.
Key Decision Rights
Required Leadership/Interpersonal Skills & Behaviors
Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care,
and Reimbursement) to identify on-going training needs.
Conduct regular coaching sessions with individual sales team members to assess
performance and provide tailored support
Work with the Director of Sales, Field Management, Marketing and International Sales and
Marketing Excellence organization to develop and deliver appropriate workshops at Sales
meetings.
Provide effective initial training for new employees in addition to providing ongoing selling
skills training for existing field teams.
Prepare and deliver coaching feedback in person and by utilizing field coaching reports.
Assist new and experienced sales and clinical team members with developing and
enhancing their clinical, product, customer knowledge and selling strategies to increase field
effectiveness.
Build and maintain strong working relationships with the field sales team to effectively
influence selling strategies.
Conduct field co-travels and reviews to ensure adequate and consistent training and
coaching is being done for all new and existing field employees. Prepare and deliver
coaching feedback in person and by utilizing field coaching reports.
Partner with Sales Director in developing new hire training curriculum for Commercial and
Inside Sales Team new hires
Recommend and develop and implement annual training and development objectives and
programs.
Manage salesforce training portal reporting
Track and analyze sales metrics (i.e. quotas, conversion rates) to evaluate team
performance
Identify performance gaps and provide actionable feedback
Required Skills and Competencies
Field Sales Training experience is required.
Strong understanding of sales processes, strategies and metrics
Proven track record of consistent performance in meeting or exceeding expectations
The ideal candidate must demonstrate strong leadership, clinical selling knowledge,
coaching and development skills.
The ideal candidate must foster a culture of learning, continuous improvement, and
collaboration
Must be able to work effectively cross-functionally.
Must have the ability and drive to take on multiple projects while balancing multiple priorities
and critical deadlines.
Effective verbal and written communication skills.
Ability to message and deliver constructive and motivational feedback to enhance
performance and results.
Excellent presentation skills and the ability to effectively engage participants in an in person
or virtual classroom setting.
Ability to communicate at multiple levels of an organization.
PC skills, word processing, spreadsheet, database.
Ability to organize and judge priorities.
Education and Experience:
Bachelors degree
Minimum 8 years of experience in the field including 5 years of Sales Training experience in
the medical device or healthcare industry
Registered Dietitian (RD) and/or Certified Diabetes Educator credentials (CDE) an asset
Clinical expertise in the medical device or healthcare industry
Strong diabetes disease state and pump knowledge required
Experience in working with CRM systems and sales analytics tools
Internal Candidates Field Sales Training experience is preferred.
Additional Information
The position can be remote, hybrid or in-person at our Oakville, Canada office.
Regular field visits are a requirement of this role.
Travel will vary weekly based on business needs; travel is expected to be 50% on average
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Apply Now
We are looking for highly motivated... performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Profile Title: Manager, Field Training
Business Title: Manager, Field Training
Department: Sales, Canada
FLSA Status:
Grade 8
Position Overview:
Responsibilities
This position will work with the Director of Sales to identify training needs for the Canadian
Insulet sales organization. They will engage internal and external experts to develop training
modules and needed training content required to effectively increase the knowledge and
demonstrated capabilities of the intended audience. This individual is responsible for
improving the skills and performance of the sales team by offering training, support, and
feedback. They work closely with the sales and clinical teams, as well as with the cross
functional teams to identify areas for improvement, helping teams set performance goals,
and ensuring the team hits their targets.
Key Decision Rights
Required Leadership/Interpersonal Skills & Behaviors
Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care,
and Reimbursement) to identify on-going training needs.
Conduct regular coaching sessions with individual sales team members to assess
performance and provide tailored support
Work with the Director of Sales, Field Management, Marketing and International Sales and
Marketing Excellence organization to develop and deliver appropriate workshops at Sales
meetings.
Provide effective initial training for new employees in addition to providing ongoing selling
skills training for existing field teams.
Prepare and deliver coaching feedback in person and by utilizing field coaching reports.
Assist new and experienced sales and clinical team members with developing and
enhancing their clinical, product, customer knowledge and selling strategies to increase field
effectiveness.
Build and maintain strong working relationships with the field sales team to effectively
influence selling strategies.
Conduct field co-travels and reviews to ensure adequate and consistent training and
coaching is being done for all new and existing field employees. Prepare and deliver
coaching feedback in person and by utilizing field coaching reports.
Partner with Sales Director in developing new hire training curriculum for Commercial and
Inside Sales Team new hires
Recommend and develop and implement annual training and development objectives and
programs.
Manage salesforce training portal reporting
Track and analyze sales metrics (i.e. quotas, conversion rates) to evaluate team
performance
Identify performance gaps and provide actionable feedback
Required Skills and Competencies
Field Sales Training experience is required.
Strong understanding of sales processes, strategies and metrics
Proven track record of consistent performance in meeting or exceeding expectations
The ideal candidate must demonstrate strong leadership, clinical selling knowledge,
coaching and development skills.
The ideal candidate must foster a culture of learning, continuous improvement, and
collaboration
Must be able to work effectively cross-functionally.
Must have the ability and drive to take on multiple projects while balancing multiple priorities
and critical deadlines.
Effective verbal and written communication skills.
Ability to message and deliver constructive and motivational feedback to enhance
performance and results.
Excellent presentation skills and the ability to effectively engage participants in an in person
or virtual classroom setting.
Ability to communicate at multiple levels of an organization.
PC skills, word processing, spreadsheet, database.
Ability to organize and judge priorities.
Education and Experience:
Bachelors degree
Minimum 8 years of experience in the field including 5 years of Sales Training experience in
the medical device or healthcare industry
Registered Dietitian (RD) and/or Certified Diabetes Educator credentials (CDE) an asset
Clinical expertise in the medical device or healthcare industry
Strong diabetes disease state and pump knowledge required
Experience in working with CRM systems and sales analytics tools
Internal Candidates Field Sales Training experience is preferred.
Additional Information
The position can be remote, hybrid or in-person at our Oakville, Canada office.
Regular field visits are a requirement of this role.
Travel will vary weekly based on business needs; travel is expected to be 50% on average
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Apply Now