Customer Service Representative, Part-Time
Job Description:
• Support customers to maximize the value of Club Prophet Software
• Contribute to software analysis and testing
• Assist with onboarding new customers ensuring high levels of customer success and satisfaction
• Guide customers through the installation & training process
• Establish and maintain relationships with customers
• Document, analyze, troubleshoot and test software based on user specifications
• Provide live chat, email, and phone support
• Track interactions and keep customer data organized
• Engage existing customers for successful platform adoption
• Maintain high levels of customer satisfaction
Requirements:
• Experience in a call center is a plus
• Experience in software training is a plus
• Background in networking is preferred
• Bachelor's degree in an IT related field is desirable
• Excellent writing skills and ability to quickly compose clear and concise answers
• Ability to prioritize and think strategically about processes
• Highly computer literate, technical individual with troubleshooting skills
• Ability to learn technical knowledge related to computer system analysis, application development, or software engineering
Benefits:
• Flexible remote work environment
• Supportive and collaborative team culture
• Opportunities to grow both technical and customer service skills
Apply tot his job
Apply To this Job
• Support customers to maximize the value of Club Prophet Software
• Contribute to software analysis and testing
• Assist with onboarding new customers ensuring high levels of customer success and satisfaction
• Guide customers through the installation & training process
• Establish and maintain relationships with customers
• Document, analyze, troubleshoot and test software based on user specifications
• Provide live chat, email, and phone support
• Track interactions and keep customer data organized
• Engage existing customers for successful platform adoption
• Maintain high levels of customer satisfaction
Requirements:
• Experience in a call center is a plus
• Experience in software training is a plus
• Background in networking is preferred
• Bachelor's degree in an IT related field is desirable
• Excellent writing skills and ability to quickly compose clear and concise answers
• Ability to prioritize and think strategically about processes
• Highly computer literate, technical individual with troubleshooting skills
• Ability to learn technical knowledge related to computer system analysis, application development, or software engineering
Benefits:
• Flexible remote work environment
• Supportive and collaborative team culture
• Opportunities to grow both technical and customer service skills
Apply tot his job
Apply To this Job