Field Service - USA
Job title: Field Service - USA in Clarkston, MI at Delta Staffing
Company: Delta Staffing
Job description: Work for the WORLD LEADER in Robotics! If you know how to diagnose and repair Fanuc robots, I have a job for you. We have Field Service Engineers across the country, and need another one in your area (this is a general posting for all areas, contact us for where we need folks immediately!)NOTE: The more DETAIL provided in the application the faster we can move on your new career!Job Title: Field Service Engineer (Remote)DESCRIPTION:
The purpose of the Field Service Engineer is to provide The Company's customers with on-site repair, troubleshooting, programming or maintenance services for The Company's Robots and related system peripheral equipment on an emergency or unscheduled basis.
The Field Service Engineer must be able to travel to a customer site on a momentās notice and remain on-site for the duration of time required to perform the troubleshooting and repair functions. Assignments may involve long hours, night, weekend and holiday work.
Air travel is sometimes required.
Customers may contact the 24-hour Hotline or the remote service engineer for service requests, which are logged in the Technical Service Log by the person contacted.
If the call is received by the Hotline, it is assigned to a Service Engineer by the Service Dispatcher. It is the Service Engineerās responsibility to schedule the call with the customer, identify and obtain any parts or software required.
Upon the completion of the call a Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.
ESSENTIAL FUNCTIONS:
Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
Troubleshooting, repair and maintenance of the Company's Robots and controllers, electrical control devices, and peripheral equipment
Primary responsibility is to support The Company's Robot products.
Documenting The Company's products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Daily reporting to the Service Supervisor & Dispatch to update status & availability
Completion of a Field Service report for each customer call
Maintenance of a service tool kit and documentation to facilitate rapid customer response
Perform warranty service on The Company's products
Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities
Communicate frequently with involved The Company's America employees and customer employees to insure that expectations are being met
Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Maintenance of a home office for coordinating activities in between service calls
MINIMUM REQUIREMENTS:SKILLS/KNOWLEDGE
Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
Ability to read and interpret PLC ladder logic
Minimum previous experience with The Company's robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
Previous experience with The Company's application software and programming
Previous experience with common robot applications (spot welding, arc welding, material handling)
Ability to utilize common PC and Microsoft Office applications (Outlook, Word, Excel)
Ability to work safely and effectively within OSHA Laws
Well-developed technical writing skills
Well-developed technical communication skills
Able to work at customer sites with little direct supervision
Able to direct the activities of other The Company's employees at a customer site
EXPERIENCE/EDUCATION
Bachelorās Degree in an Applied Science or equivalent technical education preferred
Five years Robotics Integration/Installation/Service Experience
Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
Significant Travel Experience
Expected salary:
Location: Clarkston, MI
Apply for the job now!
Apply Now
Company: Delta Staffing
Job description: Work for the WORLD LEADER in Robotics! If you know how to diagnose and repair Fanuc robots, I have a job for you. We have Field Service Engineers across the country, and need another one in your area (this is a general posting for all areas, contact us for where we need folks immediately!)NOTE: The more DETAIL provided in the application the faster we can move on your new career!Job Title: Field Service Engineer (Remote)DESCRIPTION:
The purpose of the Field Service Engineer is to provide The Company's customers with on-site repair, troubleshooting, programming or maintenance services for The Company's Robots and related system peripheral equipment on an emergency or unscheduled basis.
The Field Service Engineer must be able to travel to a customer site on a momentās notice and remain on-site for the duration of time required to perform the troubleshooting and repair functions. Assignments may involve long hours, night, weekend and holiday work.
Air travel is sometimes required.
Customers may contact the 24-hour Hotline or the remote service engineer for service requests, which are logged in the Technical Service Log by the person contacted.
If the call is received by the Hotline, it is assigned to a Service Engineer by the Service Dispatcher. It is the Service Engineerās responsibility to schedule the call with the customer, identify and obtain any parts or software required.
Upon the completion of the call a Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.
ESSENTIAL FUNCTIONS:
Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
Troubleshooting, repair and maintenance of the Company's Robots and controllers, electrical control devices, and peripheral equipment
Primary responsibility is to support The Company's Robot products.
Documenting The Company's products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Daily reporting to the Service Supervisor & Dispatch to update status & availability
Completion of a Field Service report for each customer call
Maintenance of a service tool kit and documentation to facilitate rapid customer response
Perform warranty service on The Company's products
Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities
Communicate frequently with involved The Company's America employees and customer employees to insure that expectations are being met
Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Maintenance of a home office for coordinating activities in between service calls
MINIMUM REQUIREMENTS:SKILLS/KNOWLEDGE
Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
Ability to read and interpret PLC ladder logic
Minimum previous experience with The Company's robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
Previous experience with The Company's application software and programming
Previous experience with common robot applications (spot welding, arc welding, material handling)
Ability to utilize common PC and Microsoft Office applications (Outlook, Word, Excel)
Ability to work safely and effectively within OSHA Laws
Well-developed technical writing skills
Well-developed technical communication skills
Able to work at customer sites with little direct supervision
Able to direct the activities of other The Company's employees at a customer site
EXPERIENCE/EDUCATION
Bachelorās Degree in an Applied Science or equivalent technical education preferred
Five years Robotics Integration/Installation/Service Experience
Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
Significant Travel Experience
Expected salary:
Location: Clarkston, MI
Apply for the job now!
Apply Now