Field Service Technician Coffee & Espresso

*$1,000 Sign-On Bonus*DescriptionVP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provides Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations.Responsibilities and DutiesProfessional, courteous, and motivated to deliver the highest value service.Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.Order and schedule delivery of repair parts and maintain inventory.Follow company policy to accurately record and complete work orders while maintaining accurate documentation.Effective interaction with internal dispatch, management, warehouse, and technician teams.Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.Qualifications and SkillsAbility to troubleshoot, test, repair, and service technical equipment.Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter.Ability to work flexible shiftsFamiliar with basic tools and multimeterBasic understanding and skill-set of Microsoft Office.Valid Driver’s licenseOrganizational Skills, Attention to Detail, Sense of urgency in responsivenessAbility to Adapt to Workplace Environment & Organizational ChangeMust be reliable, dependable, punctual, maintain good attendance, and conscientious about product performanceAble to lift and move heavy restaurant equipment when neededBenefitsHealth Care Benefits with Full-Time EmploymentPaid Time Off401KCompany Vehicle and Fuel card, Repair/Service Tools, Supplies, CellphoneTraining ProvidedOver Time OpportunitiesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.About Smart CareSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected] posted on Himalayas

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