Field Service Analyst

Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. They are seeking a confident and passionate Field Service Analyst to provide Tier 1 support for clients, ensuring excellent communication and problem-solving skills while working with various technologies. Responsibilities Intermediate understanding of operating systems, business applications, printing systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Skills Intermediate understanding of operating systems, business applications, printing systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Benefits 100% employer paid health insurance (medical and dental) Mileage and phone reimbursement Fun working environment and culture SIMPLE IRA with 3% match Company Overview Acumen Technology offers managed IT services, cyber security, cloud, IT consulting, VOIP, data backup and disaster recovery services. It was founded in 2016, and is headquartered in Nashville, Tennessee, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship Acumen Technology has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2023, 5 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.