[Remote] Driver Support Agent

Note: The job is a remote job and is open to candidates in USA. Fetch Package is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. As a Driver Support Associate, you will provide an unparalleled experience for our Drivers while investigating issues and providing solutions to enhance customer satisfaction. Responsibilities Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat Relay operational issues with local warehouse teams and operations managers Troubleshoot technical problems and deliver clear outcomes and solutions Prioritize tasks in a fast-paced and high pressure environment Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole Communicate with a professional and friendly tone Skills A passion for creating an amazing customer experience Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer The ability to adapt to resolve potentially difficult situations Strong analytical, listening, writing, and oral skills in English Ability to learn web-based user support applications quickly Dependable and punctual with time management skills Flexible schedule, willing to work weekends High level of comfort and familiarity with smartphone applications (iOS and Android) Undergraduate or equivalent degree preferred Benefits Medical Dental Vision insurance 401(k) AD&D/STD/LTD Paid time off Company Overview Fetch makes apartment package delivery convenient, reliable, and enjoyable for residents and onsite teams. To date, Fetch Package Inc. It was founded in 2016, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is