Field Sales Engineer Americas East

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.The role, at a glance:Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Field Sales Engineer based in the East US, who will work with customers in the East US region. This position is a primary source for pre-sales technical and design support for all Biamp’s A/V products. This is a technical sales role focused primarily on pre-sales support. The Field Sales Engineer is responsible for educating end users, consultants, AV integrators, and distributors on the design capabilities and performance benefits of Biamp’s products and technologies. The goal is to help clients select the ideal Biamp solution for their project and ensure it meets their performance expectations.In addition, the role includes delivering training and guidance to channel partners, designers, and installation teams to support more efficient and profitable project completion. The Field Sales Engineer works closely with Biamp account managers, business development representatives, and technical support staff, while building and maintaining strong customer relationships throughout the sales process.How you'll contribute:Drive the sales process through all project phases requiring technical or design decisions. Fully explain to clients how a Biamp solution solves their issues. Help increase Biamp market share by providing world-class technical expertise on every project with the primary goal of increasing revenue for the companyProvide demonstrations and training on the technological aspects of Biamp’s products and solutions in the field to system integrators, consultants, end-users and distributorsManage all elements of technical communication between Biamp and the channel up to the point where the product is ordered. This includes drafting conceptual design drawings, providing quotations, and creating any technical documentation or guidance required during the pre-sale stageIn collaboration with the account manager, develop relationships with decision-makers and technical staff, becoming their technical resource and referenceParticipate in regional trade shows as necessary, meeting customers at the booth and delivering equipment demos or providing technical expertiseThe Field Sales Engineer will take a leadership role through the technology evaluation stage of the sales process with major projects and key clients, remaining available to assist during the development of system designMaintain an ethos of constant self-improvement on sales techniques and technical skillsOther duties as assigned by your supervisorYou'll also support by:Reporting client feedback on technical matters to Biamp leadership. Identify and report any areas that could be improved upon for increased customer satisfactionProviding input and guidance for the creation of operations manuals for new productsCreating and proofreading content for Biamp’s online knowledgebaseCoordinating and collaborating with apps engineering and product management on product evolutionA successful candidate should have:Comprehensive general technical audio, video and control knowledgeExperience with programming and installing of AV and control systemsExtensive computer networking design and support experience (preference in audio video networking), with CCNA, CCNP, CCDP, ENS, CompTIA or other relevant IT industry qualifications a big plusGood computer literacy skills, including working knowledge of the MS Office suite, CAD programs and EASEExperience interfacing with distributors, system integrators, consultants, and end-users in the professional audio-visual and control industryStrong technical presentation skills, and the ability to address a wide range of business and technical people, from company presidents to non-technical staffAbility to build long-term relationships with customersAbility to work as part of a team, and strong self-motivation to enable efficient work in a location remote from the company’s officesExcellent written and verbal English skills. The ability to speak and write fluently in another European language a big plusRelevant degree or professional qualifications desirableThe ability to lift fifty pounds for carrying demo gear and setting up speakersThe successful applicant will be based in the East US and live within easy access to a major international airport. The position requires the ability to travel often and sometimes at short notice throughout the East US, as well as occasional trips to yearly tradeshows in Las Vegas and Orlando. This position includes the payment of all traveling and office costs, including office equipment. The Field Sales Engineer, East US, reports to the Field Sales Engineering manager for the Americas. Work Environment:Home office environmentUp to 75% of travelWhat we offer:Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matchingDiscretionary profit-sharing Referral bonuses Who is Biamp?We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:Biamp connects people through extraordinary audiovisual experiencesAbout our company:At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us

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