FHA Mortgage Origination - Customer Service
About the position
Leidos is seeking full-time and part-time Mortgage Origination Professionals to support the FHA Resource Center in Albuquerque, NM, and Indianapolis, IN. This role involves providing customer service related to FHA mortgage policies and procedures, utilizing a background in mortgage origination to assist clients effectively. The position offers opportunities for telework after training based on performance and customer approval.
Responsibilities
Ā Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures.
,
Ā Utilize mortgage industry knowledge to find answers in a knowledge database for client requests.
,
Ā Follow standard operating procedures for various topics, systems, and contact channels.
,
Ā Document all contacts in a database accurately.
,
Ā Stay updated on FHA mortgage processes and procedures.
Requirements
Ā High School diploma or GED certificate.
,
Ā Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
,
Ā Minimum of 1 year of contact center or telephone customer service experience.
,
Ā Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice-to-haves
Ā Bilingual (Spanish & English), verbal and written.
,
Ā Strong FHA knowledge/background.
,
Ā Contact center experience (Omnichannel).
Benefits
Ā Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
,
Ā Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
,
Ā Ten paid holidays per year.
,
Ā Ongoing training to promote your success.
,
Ā Tuition reimbursement based on Leidos' policy.
,
Ā Discounted Leidos stock purchase and other Employee Discounts.
Apply Now
Leidos is seeking full-time and part-time Mortgage Origination Professionals to support the FHA Resource Center in Albuquerque, NM, and Indianapolis, IN. This role involves providing customer service related to FHA mortgage policies and procedures, utilizing a background in mortgage origination to assist clients effectively. The position offers opportunities for telework after training based on performance and customer approval.
Responsibilities
Ā Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures.
,
Ā Utilize mortgage industry knowledge to find answers in a knowledge database for client requests.
,
Ā Follow standard operating procedures for various topics, systems, and contact channels.
,
Ā Document all contacts in a database accurately.
,
Ā Stay updated on FHA mortgage processes and procedures.
Requirements
Ā High School diploma or GED certificate.
,
Ā Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
,
Ā Minimum of 1 year of contact center or telephone customer service experience.
,
Ā Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice-to-haves
Ā Bilingual (Spanish & English), verbal and written.
,
Ā Strong FHA knowledge/background.
,
Ā Contact center experience (Omnichannel).
Benefits
Ā Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
,
Ā Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
,
Ā Ten paid holidays per year.
,
Ā Ongoing training to promote your success.
,
Ā Tuition reimbursement based on Leidos' policy.
,
Ā Discounted Leidos stock purchase and other Employee Discounts.
Apply Now