FC Client Service Representative, Gateway Financial Center, Spanish Preferred
Job Description:
Job Description:
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously creating interest in solutions and services that meet the client needs. This is not a sales position; however, job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy, and educating clients on conducting simple transactions through self-service technologies.
Responsibilities:
Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investment
Educate clients on conducting simple transactions through self-service technologies.
Required Qualifications:
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
Communicates effectively and confidently, and is comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Comfortable asking clients about their financial goals and introducing services and products that will meet their needs; basic product information is needed, as well as the ability to engage and transition to a teammate with the expertise on requests for detailed product related information (such as pricing, terms and conditions)
Minimum six months of client service experience in financial services, retail sales or another results-driven environment
Minimum of six months experience offering solutions and services based on clients needs
In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
Flexible to work weekends and/or extended hours as needed
Shift:
1st shift (United States of America)
Hours Per Week:
20
Apply Now
Job Description:
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously creating interest in solutions and services that meet the client needs. This is not a sales position; however, job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy, and educating clients on conducting simple transactions through self-service technologies.
Responsibilities:
Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investment
Educate clients on conducting simple transactions through self-service technologies.
Required Qualifications:
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
Communicates effectively and confidently, and is comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Comfortable asking clients about their financial goals and introducing services and products that will meet their needs; basic product information is needed, as well as the ability to engage and transition to a teammate with the expertise on requests for detailed product related information (such as pricing, terms and conditions)
Minimum six months of client service experience in financial services, retail sales or another results-driven environment
Minimum of six months experience offering solutions and services based on clients needs
In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
Flexible to work weekends and/or extended hours as needed
Shift:
1st shift (United States of America)
Hours Per Week:
20
Apply Now